FI Support Manager

Company: Fiserv
Location: Alpharetta
Posted on: November 19, 2023

Job Description:

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are 44,000, #FiservProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.Responsibilities Requisition ID R-10309796 Date posted 11.17.2023 City Marietta State/Region Georgia Country United States Additional Locations Alpharetta, Georgia Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title FI Support ManagerWhat does a successful FI Support Manager do at Fiserv?Fiserv's Community Financial Institution (CFI) division exists to connect world-class payment processing to the customers of community and regional banking organizations across the country. Our FI Support team provides direct service to these FI clients, ensuring their portfolios are successfully processing and satisfied with the service they're receiving.The FI Support Manager role is responsible for monitoring merchant activity for assigned FI clients, including open tickets/issues, resolutions, and escalations. While these merchants may be processing via Fiserv, they often attribute overall satisfaction (or lack thereof) to their banking relationship and it's imperative the FI Support Manager operates cohesively and transparently with the FI client for this reason. This position is pivotal to each FI client's overall relationship with our service organization and plays a key role in their retention and willingness to trust us with their customers!What you will do:

• Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
• Be responsible for direct resolution of escalated inquiries for merchants and/or FI clients. Maintain clear and open communication regarding complex subject matter.
• Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
• Educate FI clients on relevant industry information and provides training products, reporting, and self-service tools.
• Other duties as required and directed by management.What you will need to have:
  • 2+ years' experience in customer service, sales, business development, or relationship management; payment processing experience.
  • High School graduate/GEDWhat will be great to have:
    • 2-year degree
    • Knowledge of payment processing; Fiserv's products, platforms, systems, and operational areas. -Department hours are Mon - Fri from 8 AM - 7 PM so you could be required to work a shift until 7 PM This role is not eligible to be performed in Colorado, California, New York or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please:
      • Apply using your legal name
      • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE--- 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address.We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center. Comprehensive benefit plans to suit your unique needsFuel Your Life Wellness ProgramResources to elevate your well-being401k, Employee Stock Purchase Plans and Incentives & BonusesWhen Fiserv performs well, so does your financial healthEmployee Resource GroupsCelebrating inclusion in the workplacePaid Time AwayProviding the time off to manage personal needsJoin Our Talent NetworkJoin our talent community and stay informed about Fiserv career news, events and new opportunities.
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Keywords: Fiserv, Alpharetta , FI Support Manager, Executive , Alpharetta, Georgia