Premove Process Manager (Military Move)
Company: HomeSafe Alliance
Location: Atlanta
Posted on: April 28, 2024
|
|
Job Description:
Title:
Premove Process Manager (Military Move)
HomeSafe Alliance is the single global household goods movement
manager of over 300,000 Military Household Goods moves per year for
USTRANSCOM and the U.S. Armed Forces, Department of Defense
civilians, U.S. Coast Guard, and their families.
HomeSafe Alliance is seeking Premove Process Manager to support the
Operations team by providing immediate support to answer inquiries,
troubleshoot application access, and network with internal and
external move partners to resolve concerns. The goal is to be
readily available and responsive to meet partner needs with
exceptional quality and service.
Duties/Responsibilities :
As a Premove Process Manager , you will be responsible for
overseeing operations within the premove team from assignment
through delivery.
Lead, manage and mentor a team of premove process specialists.
Implement a continuous process culture to improve efficiencies and
performance.
Ensure personal are trained on standardized workflows, are
technically competent and customer focused.
Establish, monitor, revise, document and communicate all
directives, rules and procedures to staff.
Maximize profitability through continuous learning of industry
standards to outline effective and prompt regulations to our
customers for servicing special items on shipments.
Implement approval standards within the team for special services
to ensure each shipment is properly serviced.
Working with individual military bases to agree to solution
challenging situations
Timely respond to service provider and government facility
inquiries
Complete outbound communications to business partners.
Readily resolve all escalated service provider or military base
concerns.
Identify and resolve issues utilizing critical thinking skills and
sound judgment.
Utilize strong time management, organization skills and
prioritization in a fast-paced environment.
Evaluate staff performance on a regular basis, monitor workloads,
adjust proactively and develop team members.
Ensure a complete and accurate record of all contacts, both
internally and externally, is maintained in the relevant
systems.
Continually maintain a working knowledge of all services and
requirements for processing customer orders.
May perform other related duties and responsibilities as assigned
and/or required
Attend and participate in all team meetings.
Perform other duties as assigned
QUALIFICATIONS AND SKILLS REQUIREMENTS :
High school diploma, GED, or equivalent required
Bachelor's degree in sales, supply chain, transportation, logistics
or equivalent experience preferred
5 years operations experience, with military move experience
preferred.
2 years management experience
Must be a U.S. citizen due to contractual requirements.
Ability to learn modern technologies quickly and adapt to
change.
Manage multiple priorities, with the ability to work in a
fast-paced environment.
Ability to manage difficult customers and situations and be able to
solve problems.
Excellent written & verbal communication skills, patience, and
empathy.
Proficient with basic computer skills.
Additional Preferred Qualifications
#LI-SH
Benefits:
Medical, Dental and Vision Insurance.
Paid time off (PTO) Three weeks of PTO for newly hired
employees
401(k)
Health and Wellness Programs
Disability, Life and AD&D insurance
Employee Support program
Family Support: Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Travel Accident & Medical
TRICARE Supplement Plan
Voluntary Benefit Plans
And more!
HomeSafe is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, disability, sex, sexual orientation, gender
identity or expression, age, national origin, veteran status,
genetic information, union status and/or beliefs, or any other
characteristic protected by federal, state, or local law.
HomeSafe--- - Delivering Solutions, Changing the World.
HomeSafe has been established to be the premier household goods
move management service provider for the U.S. Armed Forces,
Department of Defense (DoD) civilians, and their families. Our team
is dedicated to providing fast, easy, and efficient relocation
experiences.
More than 300,000 military and government households are relocated
every year. Coordinating these transfers is a massive
undertaking-and we're proud to say that HomeSafe is positioned to
improve the customers' moving experience. As a household goods
moving service integrator, we provide earlier visibility into
upcoming moves and greater network throughput capacity-ensuring
household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, we're
transforming the moving process by continuously evaluating,
refining, and improving our tools and techniques. We're dedicated
to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you
in return.
A t HomeSafe, We Deliver.
Fraud Alert
Fraud has infiltrated the job placement market via the internet,
email and direct phone contact. Attempts have included unauthorized
use of HomeSafe's name and logo to solicit potential job seekers or
to extend false job offers. Bad actors may mix in fake job
advertisements with legitimate postings. These ads can include
contact instructions and require job seekers to send sensitive
personal information or money to pay for visa applications,
processing fees, etc., in exchange for consideration for a
high-paying position.
HomeSafe will never ask for any sort of advance payment as part of
the recruiting/hiring process. Candidate profiles are carefully
managed to protect personal information.
Benefits:
Medical, Dental and Vision Insurance.
Paid time off (PTO) Three weeks of PTO for newly hired
employees
401(k)
Health and Wellness Programs
Disability, Life and AD&D insurance
Employee Support program
Family Support: Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Travel Accident & Medical
TRICARE Supplement Plan
Voluntary Benefit Plans
And more!
Keywords: HomeSafe Alliance, Alpharetta , Premove Process Manager (Military Move), Executive , Atlanta, Georgia
Click
here to apply!
|