Technology- Debit Card Fraud Strategy and Analytics Manager- Vice President
Company: Morgan Stanley
Location: Alpharetta
Posted on: April 28, 2024
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Job Description:
Company Profile: Morgan Stanley is a leading global financial
services firm providing a wide range of investment banking,
securities, investment management and wealth management services.
The Firm's employees serve clients worldwide including
corporations, governments, and individuals from more than 1,200
offices in 43 countries. As a market leader, the talent and passion
of our people is critical to our success. Together, we share a
common set of values rooted in integrity, excellence, and strong
team ethic. Morgan Stanley can provide a superior foundation for
building a professional career - a place for people to learn, to
achieve and grow. A philosophy that balances personal lifestyles,
perspectives and needs is an important part of our culture.
Technology: Technology works as a strategic partner with Morgan
Stanley business units and the world's leading technology companies
to redefine how we do business in ever more global, complex, and
dynamic financial markets. Morgan Stanley's sizeable investment in
technology results in quantitative trading systems, cutting-edge
modeling and simulation software, comprehensive risk and security
systems, and robust client-relationship capabilities, plus the
worldwide infrastructure that forms the backbone of these systems
and tools. Our insights, our applications and infrastructure give a
competitive edge to clients' businesses-and to our own. Department
Overview: The Fraud Department is a global organization responsible
for assessing, mitigating, and preventing fraudulent activities
across multiple product lines and services to protect the firm and
its clients. Fraud is one of the departments under the Cyber Data
Risk & Resilience (CDRR) division. In an effort to protect client
assets, provide a safe and secure banking environment, and minimize
financial loss to the Firm from systematic security risk, the Fraud
team is tasked with monitoring client account activities,
investigating fraud incidents, mitigating potential fraud losses,
performing root cause analysis and lessons learned, and educating
employee and clients to raise fraud awareness. The team is looking
to recruit a Vice President, Debit Card Strategy and Analytics
Manager. The successful candidate will be responsible for designing
and executing upon a robust strategy to target debit card fraud
while maintaining client service expectations. Primary
Responsibilities: --- Establish Key Performance Indicators (KPIs)
to track portfolio performance. --- Deploy mitigation activities in
response to KPI misses. --- Accountable for debit card fraud loss
and client experience --- Lead and manage analytics staff to fulfil
the strategic vision. --- Design routines to identify fraud
patterns and develop appropriate countermeasures. --- Participate
in industry groups to stay abreast of emerging fraud trends and
regulatory and/or network changes that may impact fraud strategies.
--- Ensure all business functions are appropriately documented in
desktop procedures. --- Manage process improvements, procedures,
and integration related activities. --- Collaborate with strategic
partners to enhance fraud detection capabilities. --- Provide
oversight for vendor relationships which support fraud mitigation
processes. --- Develop on-demand reporting and dashboards. ---
Build a culture of accountability and autonomy by empowering
associates to identify issues, dependencies, and to make decisions.
--- Identify, track, and react to client experience issues with
solutions. --- Manage the highest-level escalations. --- Develop
associates and future leaders --- Manage employee issues with
sensitivity, empathy, and fairness
Keywords: Morgan Stanley, Alpharetta , Technology- Debit Card Fraud Strategy and Analytics Manager- Vice President, Executive , Alpharetta, Georgia
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