Area Director Clinical Operations

Company: Gentiva Hospice
Location: Alpharetta
Posted on: March 10, 2025

Job Description:

Our Company:

Gentiva Hospice is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day.

Overview: We are looking for an Area Director Clinical Operations to join our team to support our branches throughout Central GA. This position will directly report to the Regional VP of Clinical Operations. This position will assume responsibility of clinical services and assures compliance with federal and state regulations as they apply to the provision of home visits to patients.

To qualify for this opportunity you MUST have hospice management experience, be a Registered Nurse ( RN ) and reside in Georgia.

• Directs and coordinates all direct and indirect patient services
• Monitor agency level adherence to policies and procedures
• Develop and implement annual education requirements for all clinical staff
• Coordinate patient records and quality assurance activities
• Coordinates with the appropriate corporate staff, Medical Director, Clinical Manager, and Executive Director and Administrators on a regular basis.
• Develops and expands revenue performance
• Shares responsibility for the supervision of day-to-day operation of the agency General Duties and Responsibilities
  • Adheres to Organization's Policy and Procedures.
  • Acts as a role model within and outside the Agency.
  • Performs duties as workload necessitates.
  • Maintains a positive and respectful attitude.
  • Communicates regularly with supervisor about Department issues and keeps management advised of potential problems in all areas.
  • Demonstrates flexible and efficient time management and ability to prioritize workload.
  • Consistently reports to work on time prepared to perform duties of position.
  • Meets Department productivity standards.
  • Participates in working groups, councils, and committees.
  • Ensures compliance with rules and regulations.
  • Participates on committees, and special projects, and seeks additional responsibilities.
  • Accomplishes all tasks as appropriate.
  • Recommends new approaches to effect on-going continual improvements to policies, procedures, and documentation.
  • Maintains compliance with federal and state regulations.
  • Participates in administrative staff meetings and attends other meetings and seminars.
  • Performs other related duties as required and assigned.
  • Consistently promotes the company's core values.
  • Completes required Compliance annual training. Essential Functions of Position
    • Directs and coordinates all direct and indirect patient services.
    • Monitors agency level adherence to policies and procedures.
    • Develops and implements annual education requirements for all clinical staff.
    • Coordinates patient records and quality assurance activities.
    • Collaborates with Vice President and Area Vice Presidents of Operations in evaluation of agency administrators.
    • Assures appropriate orientation of new hire nursing staff.
    • Assists agencies in meeting and exceeding all applicable regulatory and company requirements, by ensuring the implementation of the company's systems, policies and standards in readiness preparation for all inspections, surveys, and review, including state licensure, federal certifications, and accreditations.
    • Develops and expands revenue performance related to vendor management per patient day costs.
    • Takes overall responsibility of the quality of the clinical services provided at the agency including the home, hospital settings, nursing homes, and other locations
    • Assures the proper handling and resolution of any complaints from patients, families, and the public.
    • Participates in the coordination of all aspects of the patient's hospice care and in the hospice's quality assessment and performance improvement program.
    • Perform other duties as assigned Specialized Knowledge/Skills:
      • Familiarity with state and federal guidelines and regulations
      • General working knowledge of budget development, financial profit/loss process, and human resources
      • Ability to work with confidential information
      • Well organized and confident to work independently, but is a team player
      • Ability to communicate clearly to remote field, mid-level, and executive staff
      • Exercises professional judgement and demonstrates good problem-resolution skills
      • Very comfortable working with multiple online and computer applications
      • Ability to balance multiple tasks and manage conflicting priorities
      • Strong follow-up skills Education/Experience:
        • RN degree required; bachelor's degree in nursing preferred.
        • Two years previous managerial experience, of which 3 years is in hospice service industry, is preferred.
        • Familiarity with state and federal guidelines and regulations. License/Certification:
          • Valid driver's license and automobile liability insurance coverage
          • Unencumbered and active RN license in state of residence required if RN Training/Equipment:
            • Intermediate Excel skills
            • Basic PowerPoint skills
            • Experience reviewing data in electronic systems
            • Experience with HomeCare-HomeBase preferred About You:
              • Registered BSN preferred
              • Unencumbered RN license in the state of residence
              • 5 years clinical experience; minimum 3 years of experience in hospice
              • 2 years previous managerial experience
              • Strong knowledge in the area of hospice operations
              • Knowledge and skill of professional nursing theory and practice
              • Strong leadership skills
              • Familiarity with state and federal guidelines and regulations
              • Able to travel throughout the assigned area routinely, approximately 75%. We Offer:
                • Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
                • Opportunity to participate in a Fleet Program
                • Competitive Salaries
                • Mileage Reimbursement
                • Professional growth and development opportunities Legalese:
                  • This is a safety-sensitive position
                  • Employee must meet minimum requirements to be eligible for benefits
                  • Where applicable, employee must meet state specific requirements
                  • We are proud to be an EEO employer
                  • We maintain a drug-free workplace Location: Gentiva Hospice

Keywords: Gentiva Hospice, Alpharetta , Area Director Clinical Operations, Executive , Alpharetta, Georgia