General manager

Company: Papa John's International , Inc.
Location: Alpharetta
Posted on: May 16, 2025

Job Description:

Job SummaryThe General Manager for Corporate Restaurant Operations manages and oversees all functions of a Papa Johns restaurant to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include managing operations including the execution of all Operations Manager duties when that position is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available and filled, team members and delivery drivers report to the Operations Manager. When the role is unfilled, they report directly to the General Manager.Duties and Responsibilities (other duties as assigned)

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Respond promptly and professionally to customer concerns or issues. Solicit customer feedback, share it with the team, and use it to improve operations and build brand loyalty. Oversee training and execution of quality standards.
• Oversee recruiting efforts to meet staffing needs and ensure compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely performance reviews. Document performance issues and take appropriate disciplinary actions, including termination if necessary. Coach and develop team members, fostering teamwork, energy, and a positive work environment. Implement recognition programs to reward high performers.
• Manage sales goals against budget and prior year, ensuring prompt and friendly customer service. Monitor sales trends and execute plans to address deficiencies, such as increasing ticket average and order frequency. Seek additional sales through creative marketing and community engagement.
• Manage profit goals against budget and prior year, controlling costs such as food and labor. Use the FOCUS System to monitor and correct deviations from the budget. Develop plans to improve financial performance. Handle administrative duties and cash management. Maintain adequate inventory levels using the restaurant's inventory system, and ensure the restaurant is clean, fully equipped, and properly maintained. Oversee safety, security, and preventative maintenance to ensure a safe environment.
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Keywords: Papa John's International , Inc., Alpharetta , General manager, Executive , Alpharetta, Georgia