Director, Cloud Hosting Services
Posted on: August 16, 2019
Aptean provides very specific industries with very specific ERP,
supply chain management, and customer experience solutions. In
today's fast-paced, highly competitive economy, organizations don't
have time to waste forcing homegrown software, spreadsheets, and
one-size-fits-all solutions to do things they were never designed
to do. Aptean is on a mission to end those workarounds - with
industry-specific solutions instead of generic software, expert
support instead of making you go it alone, and a steady influx of
new ideas instead of the status quo. That is why over 2,500 highly
specialized organizations in more than 20 industries and 54
countries rely on Aptean to streamline their everyday
Aptean is focused on providing products and solutions to customers
in specific verticals. Our products are rich in feature and
functionality and delivered on premise, SaaS and Hybrid delivery
models. Aptean's products deliver value at lowest total cost of
ownership and scale with needs of our customers. Most of our
products and solutions are leaders in the vertical market segments
Aptean uses its core values of Drive for Results, Win Together,
Foster Innovation, and Be Courageous to guide its employee
community to serve every customer in every geography and
The Director, CHS is responsible for overseeing the Cloud Hosting
team. Setting goal and objectives, prioritizing projects and
assignments. Managing customer escalations and employee retention.
Managing, maintaining AWS, Azure and relevant data center
environments. Working with customers and internal teams to ensure
the highest system uptime and availability. Provides technical
mentoring and guidance to staff.
Scope: Participates with other Directors to establish strategic
plans and objectives. Makes final decisions on administrative or
operational matters and ensure operations effective achievement of
Complexity: Works on complex issues where analysis of situations or
data requires an in-depth knowledge of the company. Participates in
the corporate development of methods, techniques and evaluation
criteria for projects, programs, and people. Ensures budgets and
schedules meet corporate requirements.
Supervision: Directs and controls the activities of a broad
functional area through several department managers within the
company. Has overall control of planning, staffing, budgeting,
managing expense priorities, and recommending and implementing
changes to methods.
Interaction: Regularly interacts with executives and/or major
customers. Interactions frequently involve special skills, such as
negotiating with customers or management or attempting to influence
senior level leaders regarding matters of significance to the
- Partners with the CIO in providing technology vision and
direction for the enterprise.
- Responsible for all cloud hosting systems design, development
- Oversees the development of enterprise cloud standards,
governance processes and performance metrics to ensure CHS delivers
value to the enterprise.
- Works with the CIO and business leadership team, providing
in-depth technical expertise in support of business decisions.
- Drives development of the technology architecture,
infrastructure planning, engineering and deployment.
- Implements continuous-improvement programs within enterprise
- Identifies and implements best practices for optimizing hosting
and operations costs, improving system performance, and ensuring
service-level requirements are met.
- Stays current with developments in new technologies and
- Plans, implements, directs and monitors the integration of new
technologies into CHS.
- Manages CHS resource requirements to ensure an appropriate
balance between tactical and strategic demands.
- Directs teams of technical, professional and management staff
in the successful fulfillment of service delivery commitments.
- Facilitates communications across functional groups, user and
- Develops and manages strategic vendor and partnership
relationships, procurement strategy.
- Negotiates contracts with vendors and authorizes
- Formulates cloud hosting policies, procedures, performance
management processes and measures.
- Directs the preparation, review and consolidation of CHS plans,
budgets and forecasts.
- Regularly reviews costs and cost structures for CHS services
and products. Ensures that financial implications of CHS projects
and activities are communicated to the proper CHS and business
- Directs risk evaluation and compliance management
- May oversee the execution of high-impact, enterprise-wide,
strategic programs or initiatives.
- May oversee workforce management, including sourcing, training
and development of staff.
- Performs other duties as directed.
Work Experience (Indicate the approximate years of relevant work
experience necessary for this position)
- 10 or more years in IT and business/industry
- Five to seven years of leadership responsibilities
- Five or more years in business/industry, managing multiple,
large, cross-functional teams or projects, and influencing
senior-level management and key stakeholders
- Extensive experience in managing cloud hosting, infrastructure
- Experience working with off-shore teams is a must
Knowledge, Skills & Abilities
- Strong leadership capability, executing as appropriate in the
areas of responsibility
- Extensive knowledge of cloud and infrastructure planning and
operations, design and deployment, as well as system life cycle
- Expertise in budget planning, financial management and resource
- Broad knowledge of current and emerging technologies,
technology directions and strategic application to business
- Strong business acumen and business planning skills
- Exceptional project management skills, including the ability to
effectively deploy resources and manage multiple projects of
diverse scopes in a cross-functional environment
- Ability to improve operational efficiency, service delivery and
information management across all lines of business and technology
- Excellent oral and written communication skills, including the
ability to explain technology solutions in business terms,
establish rapport and persuade others
Required Proficiency Level - Expert
Builds both formal and informal professional networks.
Maintains and extends networks within, across and external to
Obtains and shares information, ideas and problems.
Solicits advice, support, championship, sponsorship and commitment
that result in smooth transitions of change and the development of
mutually acceptable solutions.
Maintains and forms alliances with recognized experts and with
Partners with a wide circle of contacts, often globally, involving
them in generating mutually beneficial long-term opportunities and
in negotiating win-win outcomes.
Represents the organization on strategic issues impacting multiple
organizations, the community and the professional field.
Draws on a wide base of relationships inside and outside the work
environment. Business Enterprise Knowledge
Solicits information on enterprise direction, goals and industry
competitive environment to determine how own function can add value
to the organization and to customer satisfaction.
Makes decisions and recommendations clearly linked to the
organization's strategy and financial goals, reflecting an
awareness of external dynamics.
Demonstrates awareness by providing clear explanations for actions
taken, relative to customer requirements, needs and industry
Sponsors enterprise-wide initiatives.
Defines strategic imperatives in terms of the links between
increased value, enterprise needs and technological solutions.
Procures support and funding from the leading stakeholders in the
Explains complex relationships and technological solutions in terms
that meet the needs of affected parties. Change Advocate
Identifies and acts on opportunities for continuous
Encourages prudent risk taking, exploration of alternative
approaches and organizational learning.
Demonstrates personal commitment to change through actions and
Mobilizes others to support change through times of stress and
Reviews, sponsors and approves recommendations for enterprise-wide
change programs that impact cross-functional key processes.
Partners with other business leaders to identify opportunities for
significant technology/process enhancements.
Lobbies for changes that impact strategic business direction.
Approves strategic monitoring criteria, and reviews high-impact
enterprise performance trends.
Evaluates progress against key performance drivers, and assesses
organizational opportunities and risks.
Solicits the support of business leaders in planning and
spearheading enterprise change initiatives. Results Orientation
Sets and accomplishes challenging goals.
Defines standards in terms of doing what is appropriate and doing
Competes resourcefully, and takes calculated risks to achieve
Continually measures the organization's performance against the
best-in-class peer group, and sets a vision and plan to exceed
Takes measured risks in investing enterprise resources in
significant initiatives that transform organizational processes
and/or practices to comply with world-class standards of practice.
Strategic Technology Planning
Develops plans that meet the architecture or technology needs of
Incorporates into the plans business priorities, strategies, goals,
emerging technologies, industry trends and economic viability.
Recommends long-term best-in-class architecture or technology that
will provide enhanced support across the enterprise.
Sponsors, coordinates and approves the enterprise's strategic
Steers enterprise initiatives that support the technology
Allocates and aligns resources to meet the objectives of the
Partners with senior enterprise leaders to integrate the strategic
technology plan with the enterprise's long-term plans.
Develops, directs, coaches, mentors and reinforces team members in
line with the mission, vision, values, goals and performance
standards of formal and informal teams.
Encourages and facilitates cooperation and results orientation.
Fosters an environment of collaboration.
Inspires, motivates and guides team members.
Fosters commitment, team spirit, pride and trust.
Allocates team roles and accountabilities.
Leads formal multilevel direct-report teams and informal
Gains members' input to set the team's vision, goals and strategic
Allocates functional roles, levels of accountabilities and
Coaches, mentors and trains new and existing team members in
political, organizational, industry/business, behavioural and
Leads team strategy and planning meetings, conferences, and
organization wide meetings.
Checks for morale, personal concerns, and work or relationship
problems within and between teams.
Decides on solutions, based on the team's or business partners'
Represents the team to internal and external business leaders.
Approves candidates for team member recruitment.
Sets, monitors, provides and reinforces overall team performance
feedback, including performance improvement and decisions/approvals
with respect to rewards, redeployment and termination.
If you are determined to give your best every day and you are
seeking an opportunity to work with an amazing group of people,
then apply online today!
For Canadian Applicants:
At Aptean, we are committed to providing equal access to employment
opportunities across our organization. If you require any
accommodation assistance throughout the recruitment and selection
process, please send an email to email@example.com or contact us
at (855) 411-2783 and ask for Human Resources. Let us know the
nature of your request and your contact information and we would be
happy to assist you.
For American Applicants:
Aptean, Inc., is an Equal Employment Opportunity Employer. In
accordance with applicable federal, state, and local laws we do not
tolerate discrimination or harassment against any applicant for
employment or employee with Aptean because of race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, disability, veteran status, genetic information or any
other group status protected by applicable law.
Keywords: Aptean, Alpharetta , Director, Cloud Hosting Services, Executive , Alpharetta, Georgia
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