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Director Of Housekeeping

Company: The Hotel at Avalon
Location: Alpharetta
Posted on: September 13, 2019

Job Description:

Overview Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments. Responsibilities

  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
  • Develop housekeeping and laundry budget.
  • Develop and implement controls for expense management.
  • Conduct periodic inventory of guest supplies, small equipment and linen as required.
  • Utilize labor management tools to schedule and control labor costs.
  • Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
  • Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Evaluate condition of furniture, fixtures, d├ęcor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
  • Ensure compliance of housekeeping and laundry standard operating procedures and policies.
  • Operate department pursuant to OSHA requirements and guidelines.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned. About Us Inspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives - a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. "Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste". Qualifications
    • 5+ years management experience, with at least 3 years in housekeeping management.
    • Experience managing in-house operated laundry operations.
    • High School diploma or equivalent required; Bachelor's Degree preferred.
    • Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
    • Able to work with other department leaders.
    • Able to resolve guest, supervisor and associate conflicts.
    • Able to manage multiple tasks at all times and have excellent organizational skills.
    • Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.
    • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Keywords: The Hotel at Avalon, Alpharetta , Director Of Housekeeping, Executive , Alpharetta, Georgia

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