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Account Manager

Company: Intradiem
Location: Alpharetta
Posted on: September 14, 2019

Job Description:

Job Title: Strategic Account Manager

Location: Alpharetta, Georgia

Reports To: VP of Strategic Accounts

Who We Are:

Intradiem is the only contact center automation solution that dramatically increases efficiency while improving both agent engagement and the customer experience. Intradiem's powerful technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions.

What Drives Us:

Our vision, which we passionately pursue every day, is Customer Service Reinvented. For Everyone.

Mission:

Our mission is simple: To help our customers achieve more using automation.

How We Do It:

By living our Core Values of Servant's Heart, Craftsman's Attitude and Revolutionary Spirit. Because let's face it: Great products can be copied, service can be duplicated, but great people can't be replaced.

We're a group of customer-obsessed, competitive, detail-oriented, experienced servants who put the needs of our community and customers over our own. Intradiem isn't just about the 9-to-5 or the paycheck - we're about having the revolutionary spirit needed to change our community and the world through the way we work and the way we give back.

We're looking for smart, driven and innovative people to join our team. If this sounds like you, let's chat! www.intradiem.com/careers.html

What Need Can You Fill?

The Account Manager will be responsisble for maximizing Intradiem's opportunity and revenue within assigned accounts. This is accomplished by identifying and establishing a broad range of relationships in key strategic accounts and educating them on items including, the value of Intradiem, the Intradiem opportunity and relevant thought leadership. The Strategic Account Executive will work cross-functionally, including Success Management, Marketing and Support, to educate and make large, complex organizations successful with Intradiem's automation solution.

Success requires being able to educate and build confidence in the value of change through automation from Intradiem across a range of personas, sponsors and stakeholders.

What Will You Be Doing?


  • Maximize customer value and associated customer revenue opportunities by applying enterprise SaaS best practices and Intradiem's customer success playbook

  • Lead and proactively manage Intradiem's business and IT relationships at assigned accounts

  • Develop account-specific organizational structures and related account plans, including a range of personas (Contact Center, IT, Senior Executives, CX) and value-add

  • Execute the account plan with the goal of broad awareness and understanding of Intradiem's value and opportunity

  • Learn about the organization's priorities, challenges and other key technology and process improvement projects

  • Execute and contribute to Intradiem's customer journey playbook

  • Collaborate with Success Management team to proactively assess, clarify and validate customer needs on an ongoing basis

  • Understand, embrace and execute team selling principles

  • Collaborate with support to ensure any customer issues are resolved and communicated

  • Travel up to 25%

    What Will You Need To Succeed?


    • Top-down strategic thinker and problem solver (dissect complex organizations)

    • Ability to build rapport, communicate with and deliver value to a broad range of personas, including contact center, senior execs, IT, etc. - positions Intradiem as a strategic partner vs. a vendor

    • Ability to work and collaborate with cross-functional teams

    • Strong written and interpersonal communication skills

    • Strong time management skills and ability to manage multiple, concurrent activities and tasks

    • Thrives and is passionate about researching and using information to establish and build realtionships within accounts

    • Cross-functional collaborator and team sales champion who pulls in and coordinates a broad spectrum of resources to create customer success, including senior management, marketing, success management, support and IT

    • Passionate about customer and sponsor and stakeholder success

      Education Requirements:


      • Bachelors Degree required
      • 2 - 5 years of experience in SaaS, services or related sales or account management
      • Experience mapping organizations, building account plans and building relationships in large, complex organizations
      • History of demonstrated sales and account management results

Keywords: Intradiem, Alpharetta , Account Manager, Executive , Alpharetta, Georgia

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