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Director IT, Tools and Monitoring

Company: OpenText
Location: Alpharetta
Posted on: November 11, 2019

Job Description:

THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. #LI-POST

The opportunity:

The Director of Tools and Monitoring reporting to the Sr. Director of IT, is responsible for driving success for the solutions servicing the global commercial data centers and productions systems.

The portfolio of tools and applications include event management, monitoring/alerting, automation and security gates.

We are looking for an objectives-driven, hands-on leader who is detail-oriented, time and cost-conscious, and a talented innovator. You will demonstrate an exceptional level of team building and the intuition to recognize and direct the varying elements of project and personnel demands that drive a successful technology company forward. You have the ability to make sound decisions after carefully gathering and evaluating the facts.

You are great at:

* Managing technical teams worldwide that support various tools that help manage and maintain public and private clouds.
* Defining and executing the tools strategy and roadmap for event management, automation and security gates.
* Maintaining close relationships with the various department/stack leaders. Understanding their needs and continuing to innovate.
* Being a champion for the organization s awareness, understanding and usage of standard toolsets.
* Driving self-healing and task automation across the enterprise

What it takes:

* 10+ years of IT service operations experience
* 7 years experience leading strategy and implementation of various tools in the event management, automation and security realm.
* 5+ years experience working within the ITIL Frameworks and/or leading a Tools, Automation, and/or process team.
* Experience working with external vendors and working with procurement to negotiate contracts
* Experience with performing technical and costing exercises that will drive future tool selection
* Experience building roadmaps and presenting to the senior leadership team
* Undergraduate degree in Computer Science, Information Technology Management or equivalent experience/certifications
* Proven ability to manage diverse, simultaneous projects of varying complexities
* Strong communication skills
* Able to function rationally and methodically in a high productivity environment.

Preferred Skills

* Experience with Micro Focus tools such as Operations Bridge (OMi)
* Experience with APM tools such as New Relic, AppDynanics and Dynatrace
* Experience with automation tools such as Ansible Tower, Chef and Puppet
* Experience with security and DLP tools driven by Citrix technologies

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com

Keywords: OpenText, Alpharetta , Director IT, Tools and Monitoring, Executive , Alpharetta, Georgia

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