Product Coordinator/Customer Service Lead

Company: Ultimate
Location: Alpharetta
Posted on: February 15, 2020

Job Description:

We are ACTIVELY searching for a Product Coordinator/Customer Service Lead for our client in Alpharetta, GA. For this role, we are looking for someone to lead the customer service functional area, providing exceptional customer service for the owners and supplier partners. You will process orders, support and communicate on all order inquiries including but not limited to orders, billing issues/questions, cancellation requests, technical assistance, and product information.Duties and Responsibilities:Prepare annual budgets, forecasts, and variancesSupport month end close, annual audit, and annual budgetMaintain and update workbooksProvide monthly sales updateAssist the Alpharetta team and Leadership team with special projects as neededProvide superior customer serviceRequirements:Model company valuesExperience using Excel, Word, Outlook, and PowerPoint (required)Experience using NetSuite (preferred)College degree (required)2-3 years of previous customer service experience (required)Knowledge of golf/lawn-care industry (preferred)Possess a positive.friendly and supportive attitudeSome travel is necessary for on-call hours during the work week. If you feel like you would be a great candidate for this role, please apply!We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Alpharetta , Product Coordinator/Customer Service Lead, Hospitality & Tourism , Alpharetta, Georgia