Concierge - W Atlanta Downtown - (21012776)
Company: Marriott International, Inc.
Location: Alpharetta
Posted on: February 21, 2021
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Job Description:
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. The W Atlanta Downtown, located at 45
Ivan Allen Jr Blvd NW, Atlanta, GA, 30308 is currently hiring a
Concierge. Responsibilities include: Respond to guest requests for
special arrangements or services (e.g., transportation,
reservations, dry cleaning) by making arrangements or identifying
appropriate providers. Respond to special requests from guests with
unique needs and follow up to ensure satisfaction. Gather,
summarize, and provide information to guests about the property and
the surrounding area amenities, including special events and
activities. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Monitor club lounge
for seating availability, service, safety, and well-being of
guests. Report accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications. Follow
all company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, prepare and
review written documents accurately and completely, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of other employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. Apply now at
https://jobs.marriott.com/marriott/jobs/21012776?%3Flang=en-us
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. MIRJ Marriott International is an equal
opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable
law.
Keywords: Marriott International, Inc., Alpharetta , Concierge - W Atlanta Downtown - (21012776), Hospitality & Tourism , Alpharetta, Georgia
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