Customer Service Rep II

Company: Taylor Morrison, Inc.
Location: Alpharetta
Posted on: April 3, 2021

Job Description:

Job Description SummaryAs a Customer Service Rep II working for Taylor Morrison you will be responsible for providing excellent customer service to assist and support the warranty team by processing warranty data, producing reports, quotations and contracts in accordance with functional standard operating procedures.Job DetailsWe trust that as a Customer Service Rep II you will: (responsibilities)Be proficient in data entry into the Newstar Warranty SystemConduct Taylor Morrison procedures for home reviewsDemonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issuesDemonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirementsProvide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison's One-year Warranty ProgramUtilize Build-Pro to assist superintendents and sub-contractors with information retrievalInput and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completionMaintain office filesManage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claimAdminister Taylor Morrison's 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claimProvide weekly tracking of all outstanding warranty work orders to the field and update as requiredProcess check requests for building permits and prepare permit submittals and applicationsComplete customer service requests timely and accuratelyOrder, update and distribute construction related formsPrepare and submit building permitsYou are willing to perform other duties as assignedWhat you will need: (competencies, behaviors & attributes)Creative/InnovativeCustomer Service FocusedDependable/ReliableIntegrity/TrustPrioritizationTeam Player About you:High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position with 1-2 years experience in residential constructionExcellent communication skills and ability to ensure customer satisfactionComputer skills and ability to adapt to company systemsPossess time management skillsMust be highly organized and detail orientedProblem solving abilityAbility to multi-task and remain focusedFLSA Status: Non-ExemptWill have responsibilities such as:This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.Essential Functions:Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicle if applicableComply with company policies and procedurePhysical Demands:Must be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 poundsTaylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.Benefits of Working With Taylor MorrisonWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:Competitive CompensationHealth Care - Medical/Dental/Vision/Prescription Drug Coverage401(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysTuition ReimbursementEmployee Home Purchase Rebate ProgramHome Mortgage ProgramEmployee Assistance Program (EAP)

Keywords: Taylor Morrison, Inc., Alpharetta , Customer Service Rep II, Hospitality & Tourism , Alpharetta, Georgia