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Customer Service Representative

Company: JBT Corporation
Location: Alpharetta
Posted on: November 19, 2021

Job Description:

JBT is a diverse, global company with many needs for international management talent and great opportunities for experienced graduates. Our businesses are worldwide and opportunities are broad in scope.

Start your career with us.

Being a global company allows us to present you with a number of career opportunities. JBT is one of the largest solutions providers to the global food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood and bakery industries are among our customers.

Purpose
Receive and process all incoming customer parts orders either from phone, fax, e-mail or written orders to ensure that parts are delivered to internal and external customers and continuous equipment operation is maintained. Works with the internal customer to achieve external customer needs and maintains appropriate communications on order status.

Essential Duties
-Receive and process all incoming customer parts orders either from phone, fax, e-mail or written orders to ensure that parts are delivered to internal and external customers and continuous equipment operation is maintained.
-Primary contact for customer inquiries, complaints, product information and returns related to the company's line of specialized food processing equipment.
-Enter customer orders and generate appropriate forms, order copies, pick lists, invoice generation, etc.
-Works with the internal customer to achieve external customer needs and maintains appropriate communications on order status.
-Consults with level II CSRs, supervisor or other departments for assistance to determine the correct or substitute replacement parts when necessary. Maintains all follow up communication.
-Initiates credit checks where necessary, advises supervision of unusual situations.
-Maintain records as required on commonly required parts data, sharing data with all other department personnel.
-Provide back up for order entry clerk or parts packer shipped as assigned or required. Maintain appropriate files.
-As required or assigned, perform routine typing duties to process customer parts related orders, Bill of Lading or Airbills, UPS or other shipment tags or labels.

BENEFITS
JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental, vision coverage, and 401(k) plan with company match.

AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Susan Cotton at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

Keywords: JBT Corporation, Alpharetta , Customer Service Representative, Hospitality & Tourism , Alpharetta, Georgia

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