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Customer Service/Call Center Representative III

Company: Diverse Lynx
Location: Alpharetta
Posted on: November 22, 2021

Job Description:

Role: Customer Service Analyst Location: Wilkes Barre, PA (Remote until COVID) Duration: 6 Months Pay Rate: $21 W2 Job Description: Order Management Customer Service Associate This position serves as primary liaison between sales personnel, customers, procurement, distribution, transportation, and various departments and functions to investigate, resolve and respond to issues and questions. Ensures customer orders are processed, shipped and invoiced. Demands critical thinking abilities to facilitate resolution to both short term and long term service issues. At least 5 years experience, proficient in PC skills (Excel, SAP), Strong Communication skills, Able to multi task, Supply Chain/Order Management Experience preferred. Please find the below details:

  • Need candidates with overall 5+ years of experience.
  • 2+ years Call center/Customer service into supply chain or order management industry is mandatory.
  • Candidates with previous sales experience is good to have.
  • Proficiency in MS Office, Excel is mandatory.
  • SAP is preferred.
  • Position is not a typical Call Center but looking for a candidate who can handle high volume of incoming and outgoing emails with minimum calls.
  • Position is remote however the candidate should be comfortable in working on EST time zone. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Alpharetta , Customer Service/Call Center Representative III, Hospitality & Tourism , Alpharetta, Georgia

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