Rep Customer Service I req77052

Company: Quest Diagnostics
Location: Alpharetta
Posted on: November 22, 2021

Job Description:

Customer Service Rep I - Alpharetta, GA Full time FLEX SCHEDULE: 1 week in-office, 1 week remotely (Monday - Friday / 8:00am - 5:00pm)Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, Client Service is something we take pride in - making sure that the people we serve feel valued and understood, while providing and gathering accurate information. Client Service is always critical and that's why our team is both valued and recognized within the business as a key part of our brand. As part of a diverse and supported team, Client Services offers an outstanding career path with an industry leader.JOB SUMMARY:Client Service Representative I's handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. JOB RESPONSIBILITIES:1. Handles all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. 2. Reports laboratory results to clients using established protocols. 3. Documents reporting or call history in the patient's file and maintain appropriate records. 4. Contacts the client to resolve routine matters related to patient testing and result reporting. 5. Uses established protocols for reporting client concerns. 6. Other duties as required to meet the customer requirements. 7. Understands the importance of Quality Service and how it is measured. JOB REQUIREMENTS:Education: High school diploma or equivalent required. Work Experience: 1. Basic typing and computer skills 2. Some data entry experience preferred Customer service background preferred Medical terminology helpful. 3.Previous Medical or clinical laboratory background preferred Special Requirements: 1. One to two years of additional training in a medical or call center environment preferred. 2. Must be able to handle multiple tasks and work in a fast environment. 3. Must have strong communication skills. 4. Able to speak the English language clearly and effectively communicate to callers and peer group. 5. Ability to handle stressful situations and demonstrate a potential for strong problem solving skills. 6. Must be able to operate basic office equipment. 7. Must be able to demonstrate Integrity and a commitment to values. Key Word Search: clerical clerk doctor assistant office call center laboratory client customer service outbound calls caller client relations

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