Customer Service Specialist

Company: ApTask
Location: Alpharetta
Posted on: January 10, 2022

Job Description:

Answer incoming customer service calls
Generated from inbound customer service calls
Resolving customer complaints regarding product sales to customer service problems
Assisting customers with customer service related issues
Provide excellent customer service and customer relations
Take incoming telephone calls from customers requesting customer service
Resolve customer service problems/issues

Job Requirements:

Assure quality customer service to all customers
Resolve customer product or service issues
Handling customer issues/requests maximizing customer satisfaction
Support customer orders such as new customer account
Resolve customer service oriented issues
Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department
Verify information/answer customer inquiries
Ensuring that outstanding customer service
Maintain reports on customer service
Improve the customer service function and customer experience
Resolve customer service issues or refunds
Greeting customers and assessing customer needs
Provide exceptional customer service by greeting customers and assessing customer needs

Keywords: ApTask, Alpharetta , Customer Service Specialist, Hospitality & Tourism , Alpharetta, Georgia