Shift Supervisor - Alpharetta
Company: 5.11 Tactical
Location: Alpharetta
Posted on: May 12, 2022
Job Description:
"We are innovators who make purpose-built gear for life's most
demanding missions."Our ethos defines our culture - Trusted,
Responsive, Accountable and Committed.5.11 Tactical has established
itself as the fastest-growing and most well-known brand of tactical
apparel, gear and functional products in the world. Through a
commitment to operator-led product innovation, quality and
compelling value, 5.11 has developed a loyal following among some
of the most demanding and discerning end-users of apparel and
gear.At our Operations Center in Manteca and Development Center in
Irvine, we leverage our deep relationships with Law Enforcement,
Special Forces Operators and First Responders to gain unique
insights. The results are products that break new ground combining
ruggedness, speed, range of motion and ultimate comfort in
professional duty, tactical training, adventure, women's tactical,
fitness and industrial professionals.
POSITION SUMMARY:
In order to accomplish this mission, we have an exciting
opportunity as a Shift Supervisor at our Retail store located at:
6350 North Point Parkway, #610, Alpharetta, GA 30022 who will be
responsible for delivering an exceptional 5.11 brand experience,
building and maintaining customer relationships while achieving
store sales goals.RESPONSIBILITIES:DELIVER OVERALL BRAND
EXPERIENCE
- Directs and models 5.11's Ethos, Values, Mission and Service
standards providing an elevated customer experience
- Works closely with 5.11 Tactical Merchandising team to
coordinate merchandising updates, identify opportunities and
support long-term strategies
- Leads and delegates merchandise processing, replenishment and
recovery of sales floor to brand standards
- Ensures all alterations and embellishments are executed
according to department specs
- Models an efficient and satisfying cash-wrap experience
- Ensures housekeeping duties are completed to maintain a neat,
clean and professional store experience.
- With the direction of the Store Manager, monitors and follows
up on sales goals, sales plans and sales budgets to optimize
profit
- Assists with reductions, price changes, and transfers
- Unloads delivery truck, receives, opens and unpacks merchandise
and labels merchandise with security tags
- Follows and executes safety and security routines to prevent
loss and guarantee employee and customer safety
- Has working knowledge and oversees use of all Company systems
in storeBUILD CUSTOMER RELATIONSHIPS
- Creates an environment that maintains a 100% focus on the
customer
- Models selling behaviors to build customer relationships and
brand loyalty
- Models and supports use of store tools and systems to nurture
customer relationshipsACHIEVE RESULTS
- Accountable for store and individual sales goals
- Helps to attracts, recruit, hire and train high-caliber
leadership service specialists
- Helps to assess team's performance and provides feedback using
both informal and formal methods Ensures all team members are
working together to create a positive environment and resolves
issues
- Writes and flexes store labor schedule
- Helps manage store controllable expenses
- Protects the assets of the store through implementation of loss
prevention practices
QUALIFICATIONS:To perform the job successfully, an individual
should have the following credentials:
- Bachelor's or Associate's Degree and/or 2-4 years of retail
experience - apparel preferred
- Previous retail management or supervisory experience
- Proven ability to provide a superior customer experience and
drive customer loyalty
- Proven ability to assess talent and manage performance
- Proven business acumen with strategic and analytical
skills
- Ability to effectively communicate with all levels of an
organization
- Schedule flexibility to include evenings and weekends
- Proficiency in Microsoft Office programs (Excel, Word, and
Outlook)
- While performing the duties of this job, the employee is
regularly required to stand, lift, walk, and reach overhead
- Must occasionally lift and/or move up to 15 pounds
- Ability to use a POS system
ETHOS:At 5.11 Tactical, everyone has the opportunity to be a leader
and perform in an exceptional manner. We strive to uphold our Ethos
which defines our culture - Trusted, Responsive, Accountable and
Committed.
- Trusted
- Strive to create trust in everything we do, starting with
self-trust and relationship trust. We work on the components of
integrity, intent, capability and results.
- Responsive
- Listen to the needs of our end-user Professionals, then
develop, produce and deliver solutions to their problems. Each of
us chooses to be a leader and takes charge of what is within our
circle of influence.
- Accountable
- Seek to achieve results with a bias for action. We like to
compete and be measured against the most demanding standards to
ensure our continued success.
- Committed
- Overcome obstacles to accomplish our goals and support our team
members when challenges arise. We complete commitments and seek to
'over-deliver" relative to expectations.
5.11's practice is to hire at 18 years of age and older only
Keywords: 5.11 Tactical, Alpharetta , Shift Supervisor - Alpharetta, Hospitality & Tourism , Alpharetta, Georgia
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