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Customer Service Representative

Company: Collabera
Location: Alpharetta
Posted on: May 14, 2022

Job Description:

Job Description Job Title: Call Center / Customer Service Work Location: Alpharetta-GA-USA (Hybrid-Remote) Duration: 12 Months Contract. Description PLEASE NOTE: Daily attendance for this assignment is required with exception of Client specified Holidays. If pre-planned vacation or PTO, please do not apply. Training will be provided and it is crucial to the success of this project. The potential contractors should understand professionalism and their commitment to success, is a requirement in the training environment and on the floor once they complete training. Responsibilities Ability to support all functions handled in the Business Finance Operations Team (BFO), including RYLs and Retail RYLs, Profile Creation/Updates, Business Discounts and Inquiries, Bill Incentive Credits/CRP, OCCs and Purchase Order Entry. Complete various transactions utilizing Client systems including EWI/ECPD, Work Flow Manager (WFM), ACSS, and OneSource. Ability to research issues to analyze business situations and provide recommendations incorporating both customer and compliance point of view. Ability to navigate in Work Flow Manager (WFM) in relation to all functions of the Business Finance Operations (BFO). Ensure documents received when processing requests are compliant with BFO and VZW compliance requirements prior to completion. Troubleshoot and cross-reference WFM requests based on information provided to ensure resolution. Ability to adapt to performance measurements for functions being handled in Business Finance Operations (BFO). Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed. Review, research and take action on customer inquiries related to their employer discount program; resolving automation errors, escalation support and auditing functions. Interface with BGCO (CBO), Sales Team, Information Systems, Marketing, Legal and other Business Partners to ensure compliance with process/procedures. Review, research and take action in response to customer inquiries related to employer discount program; which includes resolving automation errors, escalation support, and auditing functions . Qualifications Preferred: Bachelor's degree or Minimum 3 years of customer service experience required Multiple systems knowledge (ECPD, ACSS, WFM) Excellent analytical & problem solving skills Strong interpersonal skills Excellent organizational and time management skills Professional verbal and written communication skills Strong commitment of Quality Assurance Ability to handle multiple tasks Proficient in MS Office products (Excel, Word, and PowerPoint) Knowledge/Experience in a high volume, production environment Excellent customer focus skills Flexibility - Hours of operation, Monday --- Friday 7:00 am- 7:00 pm, subject to change based on business needs. Ideally, you---ll also have: One or more years of Business to Business experience Multiple systems knowledge (ECPD, ACSS, WFM) Demonstrated flexibility to business changes that may impact your core responsibilities. Proven ability to be well organized, detail-oriented and able to complete repetitive tasks accurately. Demonstrated strong, independent decision-making skills based on documented guidelines and procedures Demonstrated ability to read, comprehend and adapt to process and procedural changes with ease. Proven ability to work independently in a fast-paced, rapidly changing environment, with limited oversight. Demonstrated flexibility to business changes that may impact your core responsibilities. Strong mathematical and statistical skills. Customer Service,Customer Service Representative,Call Center

Keywords: Collabera, Alpharetta , Customer Service Representative, Hospitality & Tourism , Alpharetta, Georgia

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