Benefits Market Team Leader
Company: ADP
Location: Alpharetta
Posted on: August 5, 2022
Job Description:
ADP is hiring a Benefits Market Team Leader. Provides day-to-day
leadership and guidance to the Market Benefits Service
Representatives (BSRs). Serves as Subject Matter Expert and Market
Lead to Payroll Service Representatives (PSRs) and Human Resource
Business Partners (HRBPs) with regards to the TotalSource H&W
offering which includes Medical, Dental, Vision, Disability and
HSA/FSA/OCB offerings and administration. Manages workflow, client
escalations and resolutions to ensure Total Service to
TotalSource's cleints. Mentors, develops and trains BSRs and
Interns. Provides performance feedback to Health and Wealth
Operations Executives. At ADP we are driven by your success. We
engage your unique talents and perspectives. We welcome your ideas
on how to do things differently and better. In your efforts to
achieve, learn and grow, we support you all the way. If success
motivates you, you belong at ADP. We strive for every interaction
to be driven by our CORE values: Insightful Expertise, Integrity is
Everything, Service Excellence, Inspiring Innovation, Each Person
Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Project Management: Manages daily workflow of BSRs and their
schedules to ensure Service Level Agreement and Quality goal
achievement. Works with various internal business partners to
achieve client service levels. Leads project management activities
related to Year End, New Client Implementation, Open Enrollment,
and normal business cycle production.
- Mentorship: Conducts one on one meetings with associates to
provide direction and feedback on interactions with clients and
internal associates. Partners with the Health and Wealth Operations
Executive to identify and develop training plans to address
performance gaps. Monitors and communicates associate action plans
and ensures associates understand expectations and
BSR-accountability. Handles escalations with Clients and Work-Site
Employees. Provides associate performance and attendance feedback
to Health and Wealth Operations Executive.
- Quality Assurance :Provides monthly quality statistics and KPI
metrics to Health and Wealth Operations Executive and analyzes
results. Develops and strategizes plans for team improvements,
Partners and takes action with Health and Wealth Operations
Executive and TLs across Markets to improve overall TotalSource
Quality Results. Assists and champions escalations to HRBPS to
complete and address employee and client issues. Follows-through
and follows-up as appropriate. Partners with Health and Wealth
Operations Executive on training updates and needs.
- Escalations: Handles escalations with Clients and Work-Site
Employees through collaboration with internal partners (Carrier
Relations, Compliance, COBRA, CHSA) and external relationships
(Carriers, Providers). Bring resolution to specialized Tier 3
questions/issues that are unable to be addressed by the Employee
Service Center and BSRs.
- Performs Stretch assignments as issued by Health and Wealth
Operations Executive
- Assist in recruiting, hiring, and on boarding activities
- Performs other related duties as assigned. QUALIFICATIONS
REQUIRED: Education: Degree or Equivalent in Education and
Experience with Major or Area of Concentration in Business, Finance
or related or a combination of education and experience.
Experience:Over 5 Years, Upto 8 years of Multi Client Service
Experience. At least 3 years in PEO environment Preference will be
given to candidates who have the below:
- Supervisory and Prior Team Lead Experience Preferred
- Masters degree Explore our COVID-19 page to understand how ADP
is approaching safety, travel, the hiring interview process, and
more. Diversity, Equity, Inclusion & Equal Employment Opportunity
at ADP: ADP affirms that inequality is detrimental to our
associates, our clients, and the communities we serve. Our goal is
to impact lasting change through our actions. Together, we unite
for equality and equity. ADP is committed to equal employment
opportunities regardless of any protected characteristic, including
race, color, genetic information, creed, national origin, religion,
sex, affectional or sexual orientation, gender identity or
expression, lawful alien status, ancestry, age, marital status, or
protected veteran status and will not discriminate against anyone
on the basis of a disability. We support an inclusive workplace
where associates excel based on personal merit, qualifications,
experience, ability, and job performance. Ethics at ADP: ADP has a
long, proud history of conducting business with the highest ethical
standards and full compliance with all applicable laws. We also
expect our people to uphold our values with the highest level of
integrity and behave in a manner that fosters an honest and
respectful workplace. Click to learn more about ADP s culture and
our full set of values.
Keywords: ADP, Alpharetta , Benefits Market Team Leader, Hospitality & Tourism , Alpharetta, Georgia
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