-Meet and greet guests as they arrive, offer choice of seating,
then escort them to their table and present menu, maintaining
standards of service
-Read, maintain and make daily entries in the log book to
coordinate communication between shifts and management
-Receive records and make any necessary arrangements for
reservations and special functions in the restaurant
-The employee may be expected to work in other areas of the hotel
when needed to assist operations to perform job duties not
necessarily contained in this job description
-Maintain a safe work environment for co-workers and a safe hotel
for guests; please refer to Section 7.0 in the Associate Handbook
for specific examples.
-High school diploma or general education degree (GED); or one to
three months related experience and/or training; or equivalent
combination of education and experience
-Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals
-Ability to communicate, verbally, effectively with guests and
co-workers; respond to guest requests
-Ability to comprehend guest requests, memos, reservations,
promotional materials, event orders and similar written
-Basic knowledge of food and beverage preparations, service
standards, guest relations and etiquette.
-Basic knowledge of service of various alcoholic beverages.
-Basic knowledge of the appropriate table settings and
-Ability to comprehend and apply written product labeling
instructions to enable the safe application of products and
processes within the hotel.
-Ability to remember, recite and promote the variety of menu
-Ability to move throughout a crowded room to seat guests.
-Ability to effectively deal with customer complaints and concerns
in a friendly and positive manner. This involves listening to the
nature of the concern, demonstrating customer and providing
positive and proactive solutions.
-Ability to handle cash/credit transactions. Ability to solve basic
mathematical problems, with use of computer/calculator
-Ability to grasp, lift and/or carry, or otherwise, transport up to
30 lbs. through a crowded room.
-Ability to operate beverage equipment, e.g., coffee maker
-Maintains professionalism at all times, demonstrating courtesy and
respect to guests and co-workers
Physical requirements of the position and work environment:
-Must be able to walk, climb stairs
-Must be able to bend, stoop, crouch
-Must use hands to reach, grasp, handle, pull and push
-Must have good near and far vision
-Must be able to hear, talk, smell
-Must be able to lift & carry up to 30 pounds
-Must be able to stand and walk for up to 5 hours and a total of 7
hours in an 8 hour shift.
-Duties may be performed indoors or outdoors. Noise level