Customer Service Representative IV
Company: LanceSoft Inc
Location: Alpharetta
Posted on: January 19, 2023
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Job Description:
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Title:
Customer Service Representative
Location:
Alpharetta, GA 30004
Duration:
6+ months ( contract ) on W2 -
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Description
Provide Best in Class Customer Service to both internal and
external customers through exceptional communication (written and
verbal) skills. The Patient Care Coordinator is responsible for
Game Ready Direct Program order management and other direct to
patient rental orders, along with various programs that will
ultimately increase sales. In this role the Patient Care
Coordinator will work together with patients, client sales team and
other relevant internal and external parties of client, to
successfully process rental orders in a timely manner. Additional
responsibilities include but are not limited to patient in-service
via phone, patient surveys, order extensions, inquiries, inventory
retrieval management, among other related activities. Reports to
Patient Care Lead.
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Essential Duties and Responsibilities:
--- Process Game Ready Direct orders, completing all required tasks
set forth for the Game Ready Direct order management process.
--- Build sustainable relationships and trust with patients and
sales team through open and interactive communication
--- Manage large amounts of outbound and inbound calls required for
order processing and follow-up.
--- Verify all order information including patient demographics and
other critical order information.
--- Provide accurate, valid, and complete information by using the
right methods/tools
--- Coordinate with other departments as needed for order
processing.
--- Consistently meet rush and non-rush order deadlines and
maintain accurate notes in DME+ for all order interactions.
--- Handle patient complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure
resolution
--- Perform patient in-services via phone and contact patients for
rental extensions or returns.
--- Follow Patient Care communication procedures, guidelines, and
policies
--- Identify and assess patient needs to achieve satisfaction
--- Alert supervisor to any issues or escalations needed throughout
the workday.
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Your qualifications Required:
--- 2 years minimum experience in Customer Service or direct to
Patient Service
--- Proven customer or patient support experience or experience as
a Customer Service or Patient Services Representative
--- Strong phone contact handling skills and excellent
communication skills
--- Ability to multi-task, prioritize, and manage time
effectively
--- Ability to independently problem solve and function well in a
team atmosphere
--- Thrives in fast-paced environment with the ability to adapt to
change
--- High school diploma
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Preferred:
--- Spanish (Written and verbal)
--- AA degree or actively pursuing a degree
--- Experience with SAP or another ERP software
--- Experience in Salesforce.com or other CRM software
--- Proficiency in Microsoft Outlook
--- Knowledgeable in Excel
--- Other Customer Service Skills (order services,
logistics/shipping knowledge)
--- Advanced written, verbal communication skills, and
interpersonal communication skills
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Time
8:00am to 5:00pm
Keywords: LanceSoft Inc, Alpharetta , Customer Service Representative IV, Hospitality & Tourism , Alpharetta, Georgia
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