Customer Service Representative IV

Company: LanceSoft Inc
Location: Alpharetta
Posted on: January 19, 2023

Job Description:

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Title:
Customer Service Representative


Location:
Alpharetta, GA 30004


Duration:
6+ months ( contract ) on W2 -


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Description
Provide Best in Class Customer Service to both internal and external customers through exceptional communication (written and verbal) skills. The Patient Care Coordinator is responsible for Game Ready Direct Program order management and other direct to patient rental orders, along with various programs that will ultimately increase sales. In this role the Patient Care Coordinator will work together with patients, client sales team and other relevant internal and external parties of client, to successfully process rental orders in a timely manner. Additional responsibilities include but are not limited to patient in-service via phone, patient surveys, order extensions, inquiries, inventory retrieval management, among other related activities. Reports to Patient Care Lead.
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Essential Duties and Responsibilities:
--- Process Game Ready Direct orders, completing all required tasks set forth for the Game Ready Direct order management process.
--- Build sustainable relationships and trust with patients and sales team through open and interactive communication
--- Manage large amounts of outbound and inbound calls required for order processing and follow-up.
--- Verify all order information including patient demographics and other critical order information.
--- Provide accurate, valid, and complete information by using the right methods/tools
--- Coordinate with other departments as needed for order processing.
--- Consistently meet rush and non-rush order deadlines and maintain accurate notes in DME+ for all order interactions.
--- Handle patient complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
--- Perform patient in-services via phone and contact patients for rental extensions or returns.
--- Follow Patient Care communication procedures, guidelines, and policies
--- Identify and assess patient needs to achieve satisfaction
--- Alert supervisor to any issues or escalations needed throughout the workday.
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Your qualifications Required:
--- 2 years minimum experience in Customer Service or direct to Patient Service
--- Proven customer or patient support experience or experience as a Customer Service or Patient Services Representative
--- Strong phone contact handling skills and excellent communication skills
--- Ability to multi-task, prioritize, and manage time effectively
--- Ability to independently problem solve and function well in a team atmosphere
--- Thrives in fast-paced environment with the ability to adapt to change
--- High school diploma
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Preferred:
--- Spanish (Written and verbal)
--- AA degree or actively pursuing a degree
--- Experience with SAP or another ERP software
--- Experience in Salesforce.com or other CRM software
--- Proficiency in Microsoft Outlook
--- Knowledgeable in Excel
--- Other Customer Service Skills (order services, logistics/shipping knowledge)
--- Advanced written, verbal communication skills, and interpersonal communication skills
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Time
8:00am to 5:00pm

Keywords: LanceSoft Inc, Alpharetta , Customer Service Representative IV, Hospitality & Tourism , Alpharetta, Georgia