Principal Team Leader, Staff Technology Solutions

Company: Chick-fil-A Corporate
Location: Atlanta
Posted on: May 17, 2025

Job Description:

OverviewThe Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners. Key functional partnerships include Talent Experience, Learning & Development, and Organizational Strategy & Planning.This position will lead the team responsible for supporting Chick-fil-A's People & Planning Systems. As our Corporate Staff members continue to increase, we aim to use and maintain the best technology platforms to support this growth. In this role, you will lead a team serving as a liaison between, Digital Transformation & Technology and the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, providing both custom built and SaaS technical and functional solutions to support Chick-fil-A's growth.Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.Responsibilities

• Leads, assesses, and mentors a team of business and systems analysts with in-depth knowledge about their specific domains.
• Serves as a trusted technology advisor to the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, influencing, maintaining and executing on 3-year technology roadmaps.
• Assigns work and provides guidance on prioritization to the team to ensure delivery of business outcomes.
• Partners with the business and other areas of DTT to enable new capabilities (i.e. GenAI solutions, analytics)
• Executes on departmental plans and adapts depending upon resources or challenges.
• Manages the team's budget.
• Maintains clear and effective communication with stakeholders at all levels, providing regular updates and feedback.
• Identifies opportunities to implement technology or automation within areas of support.
• Identifies opportunities to align work in multiple areas to maximize value to Chick-fil-A.
• Leads vendor selection process for new SaaS products and oversees team on technical implementation.
• Oversees implementation and maintenance of candidate and staff privacy compliance.
• Assists with legal contracting and leads quarterly business reviews for new and existing vendors.
• Partners with and oversees vendors for enhancements and integrations to systems.
• Selects and oversees external workers allocated to the team to meet business demands and goals.Minimum Qualifications
  • Experience leading a team
  • Experience working as a business analyst, systems analyst
  • Experience working with budget and contracts
  • Experience managing vendors and holding them accountable
  • Experience with vendor selections and SaaS implementations
  • Experience managing and supporting a wide breadth of workPreferred Qualifications
    • Experience with HRIS, Applicant Tracking, Learning, and organization planning systems
    • Experience with data privacy
    • Experience with AWS
    • Experience with Agile methodology
    • Understanding of Talent practicesMinimum Years of Experience6Travel Requirements10%Required Level of EducationBachelor's DegreePreferred Level of EducationBachelor's DegreeMajor/ConcentrationTechnical field of study
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Keywords: Chick-fil-A Corporate, Alpharetta , Principal Team Leader, Staff Technology Solutions, Hospitality & Tourism , Atlanta, Georgia