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Customer Service Representative

Company: Chemence, Inc.
Location: Alpharetta
Posted on: July 10, 2018

Job Description:

Job DescriptionSummary: Provide customer service to customers and potential customers by processing sales orders, tracking orders, customer inquiries, collections, sample requests, and by maintaining all records relating to this process.Duties/Responsibilities:

  • Receives and enters all incoming orders (phone, E-mail, fax, and EDI) into Fourth Shift.
  • Confirm customer orders with ETA, correct pricing, and verifying order details, and advises of any anticipated delays.
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Manage and organize all orders by shipment date.
  • Support sales department as needed.
  • Responsible for processing and tracking samples until shipment processed.
  • Provide customers with specific product information such as SDS & TDS.
  • Responsible for all collection activities on accounts past due within a specific account territory.
  • Answer and route incoming calls for the company and the customer service department.
  • Process, document, and expedite all customer complaints in the appropriate log, database, and to the Customer Service Manager and other key personnel.
  • Takes and delivers messages when appropriate personnel are unavailable.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Responsible for making account retention calls on a monthly basis to the accounts within a specific account territory.Qualifications:College degree preferred but not essential. Proficient on computer keyboard. Experience in skillfully dealing with customers. Ability to work with little or no supervision. Excellent organizational skills. Bilingual (Spanish) is a plus.Physical Demands: Walking, standing, extensive use of computer keyboard.Work Environment: Temperature-controlled office.

    Keywords: Chemence, Inc., Alpharetta, Customer Service Representative, Hospitality & Tourism, Alpharetta, Georgia

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