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Customer Service Representative

Company: JBT Foodtech
Location: Alpharetta
Posted on: October 10, 2018

Job Description:

Customer Service Representative Manager

JBT Corporation has an opening for a Customer Service Representative Manager in the Alpharetta, GA facility.

This position is responsible for:Manages the daily operations of the parts sales department. Support the CSR team members in Alpharetta, Redmond and Sandusky, travel between the sites to nurture a team environment among the levels of CSR's. This individual will monitor and coordinate efforts between parts sales, Alpharetta operations manager, and inventory/ purchasing department to assist in maintaining adequate inventory levels. Responsible for customer relationships relative to orders, inquiries, quotes, complaints, etc. for issues involving spare parts. Supports new product promotions, pricing, parts sales, and management of data related to these activities. Maintains accurate metrics to monitor and document CSR activities

Job Requirements: Education: Bachelors degree required. Must have good phone and typing skills and understand CRM terminal usage. Must have good personal computer skills in Microsoft Office programs including Word and Excel. Ability to effectively and professionally respond to customers through oral and written correspondence is a must. Must be detail oriented, and able to handle multiple tasks and requests and be able to organize and prioritize.

Experience: At least three to five years of supervisory experience with a customer facing team or activity and/or specialized training in a related field of customer service or spare parts supply.

We offer a competitive salary and benefits package. To apply, please visit www.jbtcorporation.com and click on the "Career Center" tab.

JBT CorporationAN EQUAL OPPORTUNITY EMPLOYER
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Keywords: JBT Foodtech, Alpharetta , Customer Service Representative, Hospitality & Tourism , Alpharetta, Georgia

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