Peek Kids Assistant Manager Peek Kids - North Point Mall
Company: Charlotte Russe
Posted on: December 7, 2018
Peek Kids is a division of Charlotte Russe, Inc. Peeks Kids is a children's premium clothing brand with a lot of personality. We pride ourselves in creating garments that are equally cool and comfortable, with as much thought behind them as adult brands. We believe in creating an exciting retail environment where adults and children alike feel welcome and are encouraged to delight in books, toys, treasures, and treats within. This is the perfect time to join our Peek Kids family. From our headquarters to our store teams, we hire talented, tuned-in, hard-working individuals who are committed to driving business while providing an exciting, genuine customer experience. If you are a talented, personable, dedicated individual, excited about building a business while delivering a unique and exciting customer experience, please read on. Job Summary As Assistant Manager you will support the store experience by executing the day-to-day operations of a multi-faceted retail business. This opportunity allows you to create an environment consistent with the company customer experience by modeling selling behaviors and providing coaching to Sales Associates. You will partner with the Store Manager to drive and execute daily/weekly/monthly store priorities, and set the tone for compliance with company policies and procedures. Essential Duties and Responsibilities* Understands and models the customer service experience behaviors ensuring all customers are engaged* Coaches and trains Sales Associates on the Peek selling behaviors* Models selling behaviors by greeting and developing rapport with customers, providing product information including features, trends and styles and makes product suggestions based on knowledge of the merchandise and the customer.* Begins and maintains relationships with customers by creating client profiles and any necessary follow up communication* Supervises the sales floor ensuring key selling indicators are met, that sales associates take meals & breaks in compliance with Company Policy* In partnership with the Store Manager, the Assistant Manager provides feedback to Sales Associates both positive and constructive including performance documentation if necessary* Partners with the Store Manager to communicate store priorities as determined by store management and delegates tasks to Sales Associates accordingly* Holds team members accountable for achieving sales, productivity and customer experience standards* Follows direction to ensure key items and promotions are executed and positioned in store to ensure best financial gain* Understands and communicates brand merchandise initiatives to team* Assigns task and periodically participates in activities to maintain a neat, clean and organized store* Maintains displays and visual presentation. Partners with the store team to ensure visual direction is implemented per company standard including displays, promotions, and merchandising moves.* Is aware of and executes all loss prevention and safety policies and processes* Is knowledgeable and able to execute against all Company Standard Operating Procedures (SOP)* Acts as Store Keyholder Knowledge, skills & abilities:* Ability to demonstrate and create an excellent customer experience* Ability to model and conduct self in a professional and respectful manner at all times* Demonstrated sense of urgency and ability to multi-task* Ability to communicate effectively with staff and management* Ability to provide feedback/coaching to peers and associates* Ability to follow written and verbal instruction* Ability to give basic direction to sales associate level employees* Ability to create a positive work environment* Ability to listen to feedback and take constructive action* Ability to motivate associates to proactively perform tasks as assigned which result in an exceptional customer experience Minimum Experience:* Previous retail supervisory experience preferred* High School graduate or equivalent. Physical Demands: While performing the duties of this job, the Assistant Manager is regularly required to stand; walk; use hands for firm and strong grasping; reach with hands and arms; talk and hear. The Assistant Manager is occasionally required to sit; climb or balance; and bend, stoop, kneel, crouch, or crawl. Assistant Managers must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds. These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the Assistant Manager position. Reasonable accommodations will be made as required by law to enable individuals with disabilities to perform the essential functions. Schedule Requirements:* All Managers must be available to be scheduled to work during all store operating hours (including non-sell opening/closing responsibilities).* In general managers will be scheduled 5 shifts per week within their availability (exceptions may include holidays and peak seasons).* In general, Assistant Store Managers are required to work a minimum of 40 hours per week. Based on business needs, Assistant Store Managers may be expected and/or required to work additional hours.
Keywords: Charlotte Russe, Alpharetta , Peek Kids Assistant Manager Peek Kids - North Point Mall, Hospitality & Tourism , Alpharetta, Georgia
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