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Customer Service Representative

Company: PBD Worldwide
Location: Alpharetta
Posted on: August 17, 2019

Job Description:

General Job Description

-- Handle inbound customer service communications via phone, email and/or social platforms

-- Assess customer needs to achieve inquiry resolution and deliver superior customer service experience

-- Efficiently and accurately key orders and research product

-- Use resources to provide accurate, valid and complete information

-- Provide solutions, alternatives within set time limit and appropriate follow up

-- Keeps track of customer interactions and electronically files documents

Illustrative Essential Duties and Responsibilities

-- Responsible for 450 log-in minutes daily, with a minimum of 12.5 Interactions per Hour

-- Retrieve and respond to voice mail

-- Assist Team Lead/Call Center Supervisor with projects, hold reports, etc. on an as needed basis

-- Complete assigned orders and emails in between incoming calls

Qualification Requirements

-- Proven customer service, sales and support experience

-- Excellent communication and presentation skills

-- Strong ability to multi-task with attention to detail and accuracy

-- Strong call handling and active listening skills

-- Displays a high degree of tact and diplomacy when speaking with clients, customers and employees

Education Minimum High School Diploma or equivalent

Experience 1-year customer service center, clerical, and/or direct client service experience

Skills Strong Written Communication Skills REQUIRED, Strong Critical Thinking Skills, Organization, Attention to Detail, Listening, Service-Oriented Attitude, Team Player

Clear Phone Voice, Ability to type 40+ WPM, Bi-Lingual a Plus

Knowledge of Microsoft Office, CRMs, Email Manager, Oracle, Personify

Reports to Contact Center Supervisor

Location Alpharetta, GA 30004 (North Fulton County)

To Apply Visit us online:

Keywords: PBD Worldwide, Alpharetta , Customer Service Representative, Hospitality & Tourism , Alpharetta, Georgia

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