Business Customer Service Representative
Posted on: September 13, 2019
What you'll be doing... With every call, you'll have the
opportunity to support our customers with innovative technology,
products, and services. Your role will be to work with our national
business and government customers over the phone to answer their
questions and see how you can help solve their business challenges.
Now it's even more important to make it easy for our customers to
do business with us and ensure every interaction is a positive one.
You'll be at the heart of our business and government customer
service operations in our call center, delivering on our promise of
a superior customer experience. Growing our business within
existing accounts. Building customer relationships, earning their
loyalty and trust. Asking questions, listening intently, and
identifying what the customer really needs. Troubleshooting
problems and resolving a range of customer issues from device, to
billing, to service concerns. Why Verizon? Being surrounded by
great technology is the start. Being surrounded by great people
makes it even better. Thousands of locations, millions of
connections. A personal experience for each customer created by
you. Our technologies and our customers' needs are always evolving,
and you'll be at the forefront of the tech world's latest trends.
Join Verizon and you'll receive great benefits that start day one.
We believe in lifelong learning, and provide award-winning training
also from day one. Our investment is in you and your success at
Verizon. What we're looking for... You set others at ease and build
rapport easily on the phone. You listen carefully to understand
what someone is really saying. You know how to ask clarifying
questions for better understandingand you do it in a conversational
way that makes it easy for them to share their thoughts with you.
You focus on what is essential and boil things down to what really
matters. You're resourceful and know how to pull together just the
right solution from your toolkit. You like to set and meet
challenging goals. Making customers happy is a source of great
personal satisfaction. You'll need to have: High school diploma or
GED. One or more years of customer service and/or sales experience.
Willingness to work a flexible work schedule including evenings.
Even better if you have: Associate's degree. Experience handling
customer escalations, billing, and/or product use questions.
Experience promoting and/or selling products and services. After
you apply. You may be required to take an assessment (60 mins) and
record a video interview (30 mins). If you're selected to move
forward one of our recruiters will reach out to tell you more about
the role and answer your questions. When you join Verizon... You'll
have the power to go beyond - doing the work that's transforming
how people, businesses and things connect with each other. Not only
do we provide the fastest and most reliable network for our
customers, but we were first to 5G - a quantum leap in
connectivity. Our connected solutions are making communities
stronger and enabling energy efficiency. Here, you'll have the
ability to make an impact and create positive change. Whether you
think in code, words, pictures or numbers, join our team of the
best and brightest. We offer great pay, amazing benefits and
opportunity to learn and grow in every role. Together we'll go far.
Equal Employment Opportunity We're proud to be an equal opportunity
employer- and celebrate our employees' differences,including race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, disability, and Veteran status. Different makes us
Keywords: Verizon, Alpharetta , Business Customer Service Representative, Hospitality & Tourism , Alpharetta, Georgia
Didn't find what you're looking for? Search again!