HR Solutions Specialist
Posted on: June 24, 2022
ADP is hiring a Human Resources Solution Specialist .
Are you ready to join a company offering career advancement
opportunities throughout your career journey?
Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be---an---opportunity---for you. Read on and decide
In this role, you'll serve as the primary point of contact for
ADP's Comprehensive Human Resources clients and work on their
service request tickets for ADP's WorkForce Now (WFN) Human
Resources Technology solution. You carry the weight of
ADP's---service---reputation and---client satisfaction in your
The nature of what you do every day will not change -- your #1 goal
is to help your clients. However, every day will be different
because the questions you receive will vary, as will the solutions
you provide each client. There will be no shortage of new
questions, and you will partner with the assigned Resource Manager,
Payroll, Benefits Solution Specialists, and third-party vendors (as
applicable) to provide troubleshooting support and a seamless
client experience. Our top-ranked training will help to set you up
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds
rapport,---establishes---trust,---and shines with
professionalism.---Over the phone---and in writing, your
communication style is clear and easy for our clients to understand
and---take action---on. As a result, your client satisfaction
scores make you proud. Pace should not scare you. We also have a
healthy dose of fun. Not only can you find a career here but
friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP , watch here:
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people---make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Be a Trusted Advisor and Problem Solver. You will take the
initiative to seek answers, solutions, and positive outcomes for
both the client and ADP.---You'll also proactively initiate regular
outbound communication to identify problems and offer solutions to
improve the internal operation and administration of human
resources and labor policies, practices, and procedures within the
scope of our offering.
Educate and Provide Recommendations . You will leverage your ADP
product---and---services knowledge to solve issues and questions
that help clients understand our products' value. You will take
client input and turn it into recommendations for your leaders on
best practices and solutions training.
Flex and Adapt. You thrive in a structured environment that
requires setting priorities, organizing---your
day,---multi-task,---changing direction,---and providing
prompt---follow-up.---Adaptability, empathy, self-motivation, and
organization skills are must-haves in this job. You will need to
balance your workload to handle multiple inquiries while focusing
on what is important and staying---up-to-date---on ADP and external
TO SUCCEED IN THIS ROLE: Required Qualifications
2+ years of client and/or service experience
A college degree is great but not required. What's more important
is having the skills to do the job. Other acceptable experiences
Experience noted above,---OR
Military experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications
Payroll Certifications---including---Fundamental Payroll
Certification (FPC) or Certified Payroll Professional (CPP)
HR Certifications including SHRM, PHR, GBA, CEBS, and/or CHRS
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
Belong by joining one of nine Business Resource
Groups---to---connect globally with networks and allies who share
common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of
opportunities to progress.
Continuously learn through ongoing training, development, and
Be your healthiest. Best-in-class benefits start on Day 1 because
healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
Join a company committed to giving back and---generating a lasting,
positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering
for causes you care about.
What are you waiting for? Apply now!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Alpharetta , HR Solutions Specialist, Human Resources , Alpharetta, Georgia
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