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Professional Services Technical Consultant

Company: Fiserv, Inc.
Location: Alpharetta
Posted on: December 4, 2019

Job Description:

Education - Bachelor's Degree Skills - SQL - Microsoft SQL Server - Microsoft Windows Server - Customer Service - Databases This position will need to work in the Alpharetta, GA, Frisco, TX, or Lake Mary, FL office. What does a great Professional Services Technical Consultant do? You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today focused in our hosted/ASP data centers. You will play an important role working with our subject matter experts and Project Managers within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will work closely with Senior Level consultants to implement, upgrade, install and configure various solutions in our ECM product line. For internal purposes, the business title for this position is PS Advisory Services Specialist. As a Professional Services Technical Consultant, you can look forward to: Confirming technical and business objective requirements with our clients. In conjunction with Senior level Consultants and Project Managers, presenting and negotiating the design of the proposed solution with the client. Serving as the secondary client interface from a technical perspective. Assisting the ECM team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. Advising clients on security matters, performance considerations and overall integrations Creating and maintaining representative test environment for the ECM project team. Installing configured solution or assisting installation process onsite with client. Troubleshooting all technical issues through the life of the project. Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. Providing assistance to resolve technically related implementation-specific defects that come through Support. Being a liaison with members of Development to provide input and to receive continual training. Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. Continually increase your knowledge of the OnBase product suite and other related technologies Communicate in a courteous and professional manner that inspires confidence in your ability to implement the solution Understand and abide by escalation procedures and interdepartmental policies Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. You're the kind of person who: Is eager to learn Enterprise Content Management (ECM) technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge ECM applications available today. Required qualifications for consideration: Minimum 1 year of work experience in a technical position Ability to travel an average of 25% (up to maximum of 50% during peak times) Configuration, SQL databases and networks knowledge and/or experience Software troubleshooting/diagnostic experience knowledge and/or experience Microsoft SQL server databases and configuration knowledge and/or experience Windows 7 and 10 client operating systems knowledge and/or experience Windows server 2008+, IIS and File server roles knowledge and/or experience Preferred qualifications for consideration: Bachelor's degree in technical related field Experience with ECM Software Customer service experience Learn more about us. Life moves fast. And as it does, we know most people aren't thinking about 'financial services'. But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Inc., Alpharetta , Professional Services Technical Consultant, IT / Software / Systems , Alpharetta, Georgia

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