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Sr Analyst-Mktg Technology

Company: Verizon
Location: Alpharetta
Posted on: May 14, 2020

Job Description:

What you'll be doing... Our marketing team relies on information and tools to make better and smarter decisions every day. That's where you come in. You will be part of the test team for Verizon's Value Based Marketing (VBM) Martech decision management and customer loyalty programs supporting all consumer customers. You will support both the flawless execution of test plans pre-launch, and troubleshooting post-launch. Because here, better matters.Verizon's Value Based Marketing team is evolving and maturing its Real-time Decisioning (RTD) capabilities to the next level of intelligence and sophistication. This group is responsible for the testing of Verizon Wireless's RTD loyalty and retention platform in all channels, including Customer Care, Point-of-Sale and Digital, and will guide all RTD needs for Verizon Wireless.The Martech Quality Tester will provide technical support of user acceptance testing and/or executing test plans, cases and data for My Offers and Compass new development as needed for use by teams across the company during enterprise releases. In addition, you will provide technical testing support for our customer facing Verizon Up program. You will also be relied on for your expertise in technical triage, issue investigation and troubleshooting for all RTD related issues in support of Compass, My Offers and the Verizon Up program. This includes:Providing technical support for environment testing preparation and readiness (data quality, availability, system ties, etc.).Defect management.Troubleshooting investigation and assessment, from validation through recommendation for resolution.Troubleshooting risk assessment, communications, and recommendations for process improvements.Creating, managing and executing testing (coordination, communications, collaboration, scheduling, etc.).What we're looking for... You'll need to have:Bachelor's degree or four or more years of work experience.Three or more years of relevant work experience.Experience in software testing, business analysis, and/or workflow development.JIRA expertise including Agile methodologies.Experience with the PegaSystems platform.Knowledge of systems including POS, ACSS and VISION, and how they work together to deliver and provision offers.Knowledge of XML, SQL, Database Management.Willingness to travel.Even better if you have:The ability to manage multiple, competing projects and meet project objectives for timeliness and accuracy.Great communication skills and attention to detail.ISTQB and/or TMaP certification.Consumer Marketing experience.Written user stories, conducted user acceptance testing, developed detailed business requirements, and built personalized online experiences.Applied marketing automation best practices and processes.Excellent analytical skills.When you join Verizon... You'll have the power to go beyond - doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far.Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Alpharetta , Sr Analyst-Mktg Technology, IT / Software / Systems , Alpharetta, Georgia

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