Technical Client Support

Company: Data Resource Technologies Incorporated
Location: Alpharetta
Posted on: February 16, 2021

Job Description:

The Technical Client Support is responsible for certifying and implementing new client, functionality, and configuration modifications. This position receives client specific technical information and is responsible for creating configurations based upon this information in a test environment to be used during certification. The Analyst performs scripted certifications with clients, providing technical support and guidance throughout the process. This role is also responsible for the successful implementation of the project. Technical Client Support have daily interaction with external clients as well as internal departments. Technical Client Support performs other duties as required, such as (but not limited to):

- Manage the technical and business aspects of client and network certifications
- Manage and perform major client conversions and upgrades into the live production environment
- Review new project business requirements and technical documentation and translate project requirements into testing methodologies
- Build configurations for client certification that will be used in the production environment upon successful test completion
- Develop test strategies, test plans, and execute automated test scripts via a web-based simulation tool
- Identify defects within the software and notify affected parties as well as assist in problem resolution related to testing
- Monitor success of conversions and troubleshoot or escalate as appropriate
- Participate on project teams as a subject matter expert

Keywords: Data Resource Technologies Incorporated, Alpharetta , Technical Client Support, IT / Software / Systems , Alpharetta, Georgia