Software Engineer Associate, Dev Support

Company: Infor
Location: Alpharetta
Posted on: February 24, 2021

Job Description:

Title: Software Engineer Associate, Dev SupportLocation: AlpharettaProvides technical support to internal and external customers, answering complex questions on function and usage of product via the telephone and/or Internet.--Serves as support liaison between company and customer. Possess working knowledge of operating environments and basic knowledge of product functionality. Operates under general supervision. Typically reports to the Manager, Support Operations. This is an entry-level job.A Day in The Life Typically Includes:Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.* Serves a support liaison between company and customer and documents incidents in required tracking systems.* Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. * Other responsibilities include, among others, testing, training, and defining and following support procedures and supporting implementations. * Ability to use this understanding to troubleshoot performance issues with Infor customers* Responsible for appropriate referral to other support, product management, development and quality assurance areas.* Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with Infor products, reporting any anomalies to development. * Responsible for appropriate referral to other support, product management, development and quality assurance areas.* Focuses on developing knowledge in specific product suite or operating environments. Promotes and maintains a high quality, professional, service-oriented company image among users and team. * Contributes information to the Support knowledge base.* Manages workload effectively following Global Support Procedures to ensure successful completion of tasks. * Provides accurate accounting of work and time allocation. What You Will Need:Basic Qualifications:* Bachelor's degree in business or computer science.* Skills/knowledge in Microsoft SQL server, SharePoint, HTML/Java based web engines, Microsoft Web Technologies a plus* Experience with AWSWhat Will Put You Ahead?Preferred Qualifications:* Relevant knowledge of assigned product, technologies or operating environments a plus.* Good problem solving and analytic skills.* Good writing and editing skills.* Excellent interpersonal and communications skills.* Detailed oriented with attention on process and quality orientation.* Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.* Strong organizational skills required to insure most effective and timely delivery of service to customers.* Flexibility required to work outside of defined role.* Possess ability to both multi-task and manage priorities effectively.* Command of the English language preferred in order to be able to provide oral and written communication that effectively articulates complex ideas.Infor Values:Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies-such as value creation, integrity, responsibility, free speech, and toleration-we encourage one another to take initiative and to challenge the status quo.We have a relentless commitment to a culture based on a business philosophy called Market Based Management----(MBM--). Informed by the principles that allow a free and open society to flourish, MBM-- prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com. Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy. If you would like to view a copy of the company's affirmative action plan or policy statement, please email us.hrprograms@infor.com.

Keywords: Infor, Alpharetta , Software Engineer Associate, Dev Support, IT / Software / Systems , Alpharetta, Georgia