Senior ITSM Developer
Location: Alpharetta
Posted on: February 25, 2021
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Job Description:
Adecco is looking for a contract Senior ITSM Developer located
in Alpharetta, GA. This contract is expected to last approximately
3 months. See job description and requirements below:
Position Description
The senior ITSM Developer is responsible for designing, developing,
implementing and supporting changes and customizations to the
Company?s IT Service Management platform. The developer will serve
as an expert for the Remedy team to advice on feasibility and
methodology of integrating BMC Remedy IT Service Management. The
developer will work within the internal teams to define
requirements, design solutions, test and implement changes and
support those changes in the Remedy test and production
environments.
Duties and Responsibilities:
- Application development, implementation and maintenance (i.e.,
near term support of the Remedy Application, version 7.x or higher
with migration to 8.1 platform.)
- Responsible for successfully developing project implementations
requiring integration with technical teams across organizations
- Document and analyze user and functional requirements and
translate into technical requirement
- Transform technical requirements into application designs
following Remedy best practices
- Develop and/or implement requirements as configurations or
enhancements within the Remedy environment
- Build test cases; document developer, training and quick
reference user guides, support guides etc.
- Support any Remedy administration work and management work as
required
- Development, management and maintenance of functional and
technical system requirements
- System and infrastructure architecture and design
Critical Skills:
- Minimum 8 years general IT experience and 5 years Remedy
development experience on versions 7.5 + in both developer and
administrator capacities
- Experience with BMC ITSM v7.6.04 components, modules, and related
skills
- Familiarity with data loading tools such Atrium Integration
Engine and Atrium Integrator
- Migration experience to Remedy 8.1 from a version before
7.6.04
- Ability to create system requirements and design documents
- Must demonstrate experience across all phases of full system
development life cycle and subsequent maintenance activities
- Ability to work in a high pressure environment, meet deadlines,
and simultaneously develop, deploy, and coordinate multiple
projects
- Active participation with the IT and business management teams to
develop and measure project evaluation criteria and return on
investment
- Excellent command of MS Office Suite, more specifically, MS
Project and MS Visio
- Familiarity with ITIL v3 Foundation and 2 years+ and process
engineering
Additional Knowledge & Skills-
- Ability to oversee and manage projects, including the planning,
coordination and implementation of new releases and system
enhancements
- Able to prioritize and assign tasks to other team members,
including contractors
- Willingness to quickly learn and implement new technologies
- Must possess strong verbal and written communication skills
- Strong customer service orientation
- Experience working in a team-oriented, collaborative
environment
- Knowledge of Active Directory APIs
- Understand how SSL certificate works.
- General familiarity with SQL
Education and Experience:
Bachelor?s degree in a related field and/or equivalent years of
experience.
Keywords: , Alpharetta , Senior ITSM Developer, IT / Software / Systems , Alpharetta, Georgia
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