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Senior Technical Support Specialist

Company: Selectek
Location: Alpharetta
Posted on: January 11, 2022

Job Description:

Our client is a leading architectural firm that is looking to add an experienced desktop support individual to their IT group. The focus of this role will mainly be for desktop and software support. In addition to support they are looking at this role to offer leadership to more junior technicians. This position is for a highly motivated and customer service-oriented individual looking to gain experience and grow their career in Information Technology. This is a full-time position that will require occasionally supporting user' s after hours.

Pay: $24-30/hr
Alpharetta, GA
6 Month Temp to Perm

Operating Systems & Applications Used:


Microsoft Windows 7 64bit+
Microsoft Office 2010+
Adobe Products (Acrobat, Indesign, Photoshop)
Autodesk Revit, AutoCAD, AutoCAD Architecture, 3DSMax Design, Navisworks


Job Duties will include:


Daily support for local and remote users using our Manage Engine Desktop Central
Assist in the development and maintenance of IT systems and procedures
Provide technical support and expertise in analyzing, identifying and resolving problems
Resolve hardware (desktops, printers, plotters) and software issues
Setting up workstations and laptops
Supporting Apple mobile devices
Assisting in asset inventory
Creating procedural documentation when necessary
Assist in the management of digital printing and plotting issues when they occur
Help with departmental moves within the office (laptop/workstation relocation)
Other duties as assigned


Required


5 Plus years in a desktop support role
Associates Degree (Bachelor' s degree preferred)


Preferred:


Previous experience support CAD or REVIT


For immediate consideration please send an updated version of your resume to Aaron Tibbetts at atibbetts@selectek.com

Keywords: Selectek, Alpharetta , Senior Technical Support Specialist, IT / Software / Systems , Alpharetta, Georgia

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