PC Helpdesk Technicians

Company: ADEX Corporation
Location: Alpharetta
Posted on: January 15, 2022

Job Description:

Help Desk Technician

Domain Knowledge:
Operating Systems/Platforms: Able to install OS onto computers and servers
Able to add/remove users
CompTIA type skillsets
Able to install software using package manager of choice
Computer Architecture:
Understanding of how computer peripherals connect to the computer
Able to connect monitor, keyboard and printer to the computer
Basic understanding of different system components like CPU, memory, HDD and these components inter-operate.

File Systems: Basic File Systems understanding
Format a USB-Dongle and transfer > 4GB files using USB-Dongle
Storage: Basic storage systems understanding
Able to restore off of remote networks
Networking: Basic networking understanding
Understands IP Addressing
Understands MAC address, subnet, DNS and DHCP
Able to configure workstations
Able to configure static routing on a workstation
Project Support Role: Complete initial Contact with Site for Scheduling
Contact sites for site discovery
Confirm device count per site to be shipped
Confirm Schedule dates for migrations.
Work with team help desk support technicians' for confirmation of all site information is complete and scheduling of site migrations
Follow upon completion of migrations for shipping returns and migration tracking totals.
Education:
Associate degree or specific certification in related field. - Has worked on at least one product in the domain and knows 2-3 platforms with professional experience. - 2-5 years of experience is considered equivalent.

Keywords: ADEX Corporation, Alpharetta , PC Helpdesk Technicians, IT / Software / Systems , Alpharetta, Georgia