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US-Field Technical Spt Rep V

Company: Experis
Location: Alpharetta
Posted on: May 10, 2022

Job Description:

Experis, a ManpowerGroup company, has an exciting opportunity with one of our key clients that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions.Title: Field Technical Support RepresentativeLocation: 30004 Alpharetta, GADuration: 04/25/2022 to 04/25/2023Responsibilities: Within the family there is a range of technical and managerial customer on-site functions.The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments.Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.Provides direct post-sales systems onsite technical support for reactive and proactive customers.Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.Advanced: Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.Expert knowledge on the general/technical aspects of the job.Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.Work is completed independently and has ability to handle most unique situations.Frequently determines methods and procedures for new assignments.Minimum Vocational/Diploma/Associate Degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.Proactive account management experience must meet HA/MCS qualifications.

Keywords: Experis, Alpharetta , US-Field Technical Spt Rep V, IT / Software / Systems , Alpharetta, Georgia

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