Software Support Specialist
Company: GOVERNMENT BRANDS HOLDCO INC
Location: Alpharetta
Posted on: June 22, 2022
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Job Description:
About the Company: Pioneer Technology Group is a fast growing
Software Technology Company, with benefits including Health,
Dental, Vision, Life Insurance and a company 401k plan with
employer matching. Also included is ten paid holidays and paid time
off. Pioneer is privately owned and staffed with energetic
professionals that believe in making the company the best in the
industry. Pioneer Technology is an Equal Opportunity Employer. The
Company offers a competitive benefits package include medical,
dental and vision insurance and company paid short-term disability,
long-term disability and life insurance. Also included is a 401(k)
with company match, ten paid holidays and a gernous PTO policy.
We are currently looking for naturally curious problem-solvers who
are experienced in resolving complex issues and who are excited to
work directly with customers to resolve their application and
environmentally-related issues. The successful candidate will be a
self-starter, tenacious in their follow through, excellent in
communication and creative in their problem-solving capacity.
In the Software Support Specialist role, you will be responsible
for working directly with customers on a daily basis to understand,
troubleshoot, document and resolve any issue they have within the
software. You will work directly with teammates and management to
identify the best resolution for each customer and provide
excellent customer service.
Job Responsibilities:
Provide telephone and e-mail support for customers, providing
resolutions to complex problems with in-depth technical support for
customers, documenting thoroughly and communicating clearly with
the customer and team.
Balance competing priorities and deliverables efficiently and
effectively.
Continually develop product expertise by reviewing new
functionality, testing new products, and utilizing company
resources
Maintain positive, professional relationships with both customers
and teammates.
Very limited travel may apply.
Other duties may be assigned as necessary.
Qualifications:
Bachelor's Degree or advanced training in Business, Computer
Science or related field preferred.
2-3 years experience in customer service and/or technical
support.
Excellent verbal and written communication skills and the ability
to work effectively with customers on technical and business
issues.
Basic understanding of SQL query writing and navigating relational
databases.
Experience troubleshooting and understanding Windows operating
systems.
Experience with remote desktops and VPNs for the purposes of
support.
Basic command prompt skills for troubleshooting.
Proficient with networking and troubleshooting hardware.
Experience troubleshooting webservers a plus
Naturally curious problem-solver with tenacious follow through.
Ability to learn both independently and through various training
methods
Must be authorized to work in the U.S.
Pioneer is an EEO Employer.
Remote Opportunity.
PI181684480
Keywords: GOVERNMENT BRANDS HOLDCO INC, Alpharetta , Software Support Specialist, IT / Software / Systems , Alpharetta, Georgia
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