Data Center IT Manager
Company: CBRE
Location: Alpharetta
Posted on: August 3, 2022
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Job Description:
Data Center IT ManagerJob ID74205Posted28-Jun-2022Service
lineGWS SegmentRole typeFull-timeAreas of InterestData Centers,
Digital & Technology/Information TechnologyLocation(s)Alpharetta -
Georgia - United States of America**JOB SUMMARY**This role is
responsible for ensuring that the provision of Data Center
Solutions Information Technology services are delivered
successfully in accordance with client standards. This role will
lead the DCS IT team, providing staff with development and
mentorship, and ensuring that resources allow for successful
completion of all required activities.**ESSENTIAL DUTIES AND
RESPONSIBILITIES**+ Supervise team and all associated operations
for assigned Data Center(s).+ Lead performance and development of
assigned team.+ Preferred experience managing dispersed teams in
multiple locations.+ Participate in the planning and forecasting of
computer hardware and systems (servers, switches, racks, etc.);
manage team and individual performance; delivering performance
reviews, and address staffing needs.+ Mentor, train and develop
career progression for direct reports and members of the team.+
Liaise with various customer DCS IT teams to deliver standardized
services, and organize front line support for all day-to-day
operations and minor projects.+ Coordinate delivery and operation
of technology infrastructure (hardware and cabling) to documented
strategy, standards, industry specifications (e.g., BICSI),
schedule, quality, and customer expectations.+ Create strong
relationships with customers and identify opportunities to provide
them with additional capabilities.+ Ability to oversee and deliver
IT projects against short timelines to exceed customer
expectations.+ Maintain external partner/vendor relationships to
support account activities.+ May participate in contract
development with partners/vendors.+ Attend internal and customer
meetings to discuss future work requests. Plan and implement all
activities that will fulfill the requirements set by the
client/account.+ Ensure that all staff follow established health
and safety guidelines and practices (e.g. use of PPE during job
activities.)+ Participate in all HSE-related programs & activities
as required, including: incident+ investigations, interviews,
auditing, and assessments.+ Provide input in budget and financial
management activities.+ Provide quotes for new, enhanced services
as required.+ Also, participate in technology provisioning forums,
and review industry standards for white+ space planning to improve
time to market, quality, consistency, and accuracy.+ Conduct
quarterly townhall meetings. Also, attend weekly meetings with the
Contract manager and Project Manager to discuss any large-scale
extra work or additional labor requirements.**SUPERVISORY
RESPONSIBILITIES**Provides formal supervision to individual
employees within single functional or operational area.Recommends
staff recruitment, selection, promotion, advancement, corrective
action and termination.Plans and monitors appropriate staffing
levels and utilization of labor, including overtime. Prepares and
delivers performance appraisal for staff.Mentors and coaches team
members to further develop competencies.Leads by example and models
behaviors that are consistent with the company's
values.\#INDSJ**QUALIFICATIONS**To perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.**EDUCATION and
EXPERIENCE**Associates Degree required, Bachelors Degree preferred.
4-6 years of experience in computerscience, Management Information
Systems, business management or a related field.Technology
background, with emphasis on infrastructure services.**CERTIFICATES
and/or LICENSES**None**COMMUNICATION SKILLS**+ Excellent written
and verbal communication skills. Strong organizational and
analytical skills.+ Ability to provide efficient, timely, reliable
and courteous service to customers.+ Ability to effectively present
information.+ Ability to respond effectively to sensitive issues.+
Develop, improve, and share operational best practices across the
region and with peers.+ Preferred experience working closely with
customers, responding to data center support tickets and escalating
client concerns.+ Oversee the safety, security, availability,
quality, and performance of the team, while driving a positive
customer experience.**FINANCIAL KNOWLEDGE**Requires advanced
knowledge of financial terms and principles. Ability to calculate
intermediatefigures such as percentages, discounts, and
commissions. Conducts advanced financial analysis.**REASONING
ABILITY**Ability to comprehend, analyze, and interpret complex
documents. Ability to solve problemsinvolving several options in
situations. Requires advanced analytical and quantitative
skills.**OTHER SKILLS and/or ABILITIES**+ Ability to lift up to 50
lbs.+ Ability to provide efficient, timely, reliable and courteous
service to customers.+ Ability to effectively present information
to team, senior leadership, and customers.+ Advanced understanding
of data center audit requirements, such as ISO9001, ISO27001 and
SOC2.+ Understanding of computer systems, security, network and
systems administration, and have a firm grasp on IT infrastructure
and operations best practices (HW Installs, MAC, Decoms, etc.).+
Advanced understanding of cabling best practices (EIA/TIA-568
standards).+ Working knowledge of IT server hardware, network
cabling diagnostics and testing practices.+ Good understanding of
LAN/WAN/Telephony concepts such as TCIP, switches, routers and
vLANs.+ Good working knowledge of the concepts of electrical theory
with respect to hardware installation such as single-phase,
three-phase, amperage and receptacle types.+ Strong bias toward
customer service and improving overall customer experience.+
Developed business acumen, leadership skills, and the ability to
build relationships and influence others at multiple levels of an
organization.+ Results oriented with proven ability to mobilize and
energize individual and teams to implement+ creative solutions that
meet over-arching organizational goals.+ Ability to learn new
technologies with an interest in expanding and applying knowledge
as opportunities emerge.**SCOPE OF RESPONSIBILITY**Decisions made
with thorough understanding of procedures, company policies, and
business practices to achieve general results and deadlines.
Responsible for setting work unit and/or project deadlines. Errors
in judgment may cause short-term impact to department.CBRE is an
equal opportunity/affirmative action employer with a long-standing
commitment to providing equal employment opportunity to all
qualified applicants regardless of race, color, religion, national
origin, sex, sexual orientation, gender identity, pregnancy, age,
citizenship, marital status, disability, veteran status, political
belief, or any other basis protected by applicable law._NOTE:_ _An
additional requirement for this role is the ability to comply with
COVID-19 health and safety protocols, including COVID-19
vaccination proof and/or rigorous testing._CBRE, Inc. is an Equal
Opportunity and Affirmative Action Employer
(Women/Minorities/Persons with Disabilities/US Veterans)
Keywords: CBRE, Alpharetta , Data Center IT Manager, IT / Software / Systems , Alpharetta, Georgia
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