Senior Software Engineer
Company: Intradiem
Location: Alpharetta
Posted on: August 5, 2022
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Job Description:
Job Description Job Title: Senior Software Engineer Location:
Remote/Virtual Have you ever sat on hold waiting for customer
service and wondered why this was still the norm in 2021? Us too.
Intradiem---s intelligent automation solution for customer service
teams is reinventing customer service for everyone. Who We Are
Intradiem is a technology company on a mission to reinvent customer
service through automation. What We Do We develop innovative,
AI-powered Intelligent Automation solutions for contact center and
back-office teams. Our solutions currently support hundreds of
thousands of customer service agents for brand-name organizations,
powering hundreds of millions of automated actions saving customers
tens of millions each year. How We Work We take a ---problem-out---
approach, asking customers to help us understand their business
problems, exploring potential solutions together, incorporating
their feedback, and releasing solutions that solve those problems.
Our Culture We take a ---people-first--- approach, treating
employees, customers and each other with the dignity and respect we
all deserve. Intradiem employees enjoy a family-first culture,
transparent leadership, and unfettered growth opportunities. Our
Values We believe in service, encouraging our employees to
contribute time and energy to causes that help improve the people
and communities in which they live and work. We are guided by three
core values: Servant---s Heart ---caring enough about other people
to understand what their problems are and placing the needs of
colleagues, customers, and others over personal objectives.
Craftsman---s Attitude ---taking pride in the work we do and
creating solutions that really solve the problem at hand (and
trying again if the first attempt doesn---t do the trick).
Revolutionary Spirit ---leaving the world a better place than it
was when we found it, and doing things we would be proud to brag
about to our grandchildren. Your Role The Senior Software Engineer
is responsible for designing, developing, testing, and maintaining
components of complex scope of Intradiem---s Enterprise SaaS
application. Works as a fully contributing team member under broad
guidance of Development Team Leads, Managers, Software Architects,
and Product Managers to develop new functionality through
Intradiem---s Software Development Life Cycle process. The role
requires strong knowledge of computer science concepts, an ability
to design systems based on business requirements, and an ability to
mentor junior engineers. Your Responsibilities Design, build, test,
and maintain enterprise SaaS applications using Java and Spring
Boot Collaborate with the architecture team to complete designs
that meet business requirements Meet with product managers to break
down ideas and user stories. Research and provide direction for
technologies and frameworks to be added to our stack Maintain
quality, ensure responsiveness of applications, provide
optimization guidance where necessary Perform regular code reviews
for junior members of the team Mentor junior engineers on the team
Collaborate with the Sustaining Engineering team to troubleshoot
production issues Strive for CI/CD best practices Conduct all
business in accordance with Intradiem policies and procedures All
other duties as assigned. Your Background Bachelor---s degree in
Computer Science (or related field) or equivalent work experience 5
years experience in a software engineering role Masters degree in
computer science (or related field) preferred Expert knowledge of
object-oriented programming and data structures Strong knowledge of
RESTful concepts, Java, Spring boot Strong knowledge of DBMS
concepts, including familiarity with MySQL Strong knowledge of
advanced CS concepts, including design patterns and multithreading.
Strong communications skills Proven experience in leading a team of
developers or willingness to lead a small team Proficient
understanding of code versioning tools, such as Git Familiarity
with CI/CD concepts Understanding of SaaS and Enterprise
Architecture concepts Understanding of NoSQL preferred Familiarity
with .Net/C# is a plus Work Authorization: Candidates for positions
with Intradiem must be legally authorized to work in the United
States. Verification of identity and employment eligibility will be
required during onboarding. Visa sponsorship is available for this
position. Intradiem is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
veteran status, or any other protected characteristic
Keywords: Intradiem, Alpharetta , Senior Software Engineer, IT / Software / Systems , Alpharetta, Georgia
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