Corporate Technology Business Partner, Customer Success and Renewals
Company: Veeam
Location: Alpharetta
Posted on: September 16, 2023
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Job Description:
Corporate Technology Business Partner, Customer Success and
Renewals Date of publication: 01 August 2023Everything's in place
for you to win at Veeam - the global leader in Modern Data
Management. We provide trusted back-up solutions that deliver cloud
data management and protection, keeping the world moving for over
400,000 customers including the vast majority of Fortune 500
companies. We're extremely successful: a billion-dollar company and
Leader in the Gartner Magic Quadrant that's won over 200 top
industry awards. But we're always looking forward. Everyone here
plays a part in finding new opportunities and winning new deals,
and you'll be backed by a best-in-service product and an unrivalled
reputation for delivering customer satisfaction.Ultimately though,
we grow together, so we'll support you fully to be successful in
your role. We'll invest in you through our on-demand learning
systems. Mentoring, training and coaching will help you to find
your feet, take big challenges in your stride and perform at your
best. There are acceleration programmes that could propel you
further forward than you imagined. And whether it's learning
additional skills, gaining a new experience or taking the next step
in your career, there will be lots of scope for development.All
this in a place where people talk from the heart. We have a culture
of focus and excellence. We encourage innovation and iteration. And
since our achievements are tangible, we can keep it real and be
genuine with each other. We're inclusive, diverse, open and honest
people who collaborate, support each other and have fun together.
And we're nimble enough for people to speak up. We play to win;
we're competitive, hungry and driven, but we remain humble. If
that's you, get ready to do Veeamazing things.Responsibilities
Veeam is a leading provider of backup and recovery software for
virtual, physical and cloud environments.Different Veeam
departments take care of every phase of the solution life cycle:
development and testing, implementation through an extensive
partner network, and technical support in multiple languages.Veeam
builds products to meet complex backup and data management
challenges. We work with VMware vSphere, Microsoft Hyper-V and
Nutanix AHV virtualization; Windows, Linux and Unix physical
systems; Active Directory, Exchange, SharePoint, SQL, Oracle and
SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and
many other technologies that form the core of modern IT. About our
team: We are seeking a Corporate Technology Business Partner to
support the Customer Success & Renewals organization through
building strong relationships with key stakeholders, gaining an
understanding of their business needs and objectives , and aligning
technical resources and tools to help them achieve their goals. You
will serve as an interface between the business units and corporate
technology teams, focused on analysis of the business processes,
assessment of project and platform change requests, and assisting
in solution discovery and delivery. - Responsibilities: Build and
maintain strong relationships within the business and corporate
technology teams Accurately record and translate business
requirements and objectives coming from business stakeholders
Analysis of the business processes and objectives for the purpose
of aligning our Corporate Technology initiatives to those business
goals - Communicate with business leadership to prioritize projects
based on predefined criteria ( e.g. return on investment,
productivity, compliance) - Facilitate the review of project and
platform change requests and help decide what work should be
prioritized Perform Business and System Analysis to ensure minimal
technology resource expense and speed to solution Project
Management to help facilitate the various projects and tasks in
motion Communicates decisions, priorities, and relevant project
information to appropriate levels of staff regarding business unit
requests and projects and initiatives. - Ensure proper rollout of
new processes with change management planning and strong
communications to the business Qualifications: Bachelor's Degree
required (a combination of education and experience will be
considered) - B usiness analysis or project management experience
at a technology company - Effective interpersonal and communication
skills (written and verbal) - Ability to work well with culturally
diverse team A self-starter who can work collaboratively to find
unique solutions to various challenges within the sales process
Experience with working in cross-functional teams Strong analytical
and problem-solving skills - Familiarity with modeling tools such
as BPMN, UML, ERD, or other diagrams - Experience with Use Cases -
Relationship Building - Analytical Skills - Ability to focus on the
high-level goals and what it takes to get there A passion for
understanding and improving sales, channel, and customer success
processes Passion for matching tools and technology to help improve
business process es Technical Skills: Experience with JIRA and
Confluence or other Project mgmt. tools - Experience with
Salesforce.com or other CRM tools - Experience with Gainsight or
other Customer Success tools - Ability to query and analyze data
Experience with Tableau or BI Tools - Proficient at communication
tools like MS Teams - Nice-To-Have: - Based on the functional areas
of the business this role will work with, it will be nice to have
experience with--- - Customer Success processes and tools -
Knowledge of Renewals processes - Go-to-market strategies and
yearly planning cycles Working with Channel organizations - Overlay
sales and product teams Familiarity with Annual Recurring Revenue
financial model Veeam Software is an equal opportunity employer and
does not tolerate discrimination in any form on the basis of race,
color, religion, gender, age, national origin, citizenship,
disability, veteran status or any other classification protected by
federal, state or local law. All your information will be kept
confidential.
Keywords: Veeam, Alpharetta , Corporate Technology Business Partner, Customer Success and Renewals, IT / Software / Systems , Alpharetta, Georgia
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