Corporate Technology Business Partner, Customer Success and Renewals

Company: Veeam
Location: Alpharetta
Posted on: September 16, 2023

Job Description:

Corporate Technology Business Partner, Customer Success and Renewals Date of publication: 01 August 2023Everything's in place for you to win at Veeam - the global leader in Modern Data Management. We provide trusted back-up solutions that deliver cloud data management and protection, keeping the world moving for over 400,000 customers including the vast majority of Fortune 500 companies. We're extremely successful: a billion-dollar company and Leader in the Gartner Magic Quadrant that's won over 200 top industry awards. But we're always looking forward. Everyone here plays a part in finding new opportunities and winning new deals, and you'll be backed by a best-in-service product and an unrivalled reputation for delivering customer satisfaction.Ultimately though, we grow together, so we'll support you fully to be successful in your role. We'll invest in you through our on-demand learning systems. Mentoring, training and coaching will help you to find your feet, take big challenges in your stride and perform at your best. There are acceleration programmes that could propel you further forward than you imagined. And whether it's learning additional skills, gaining a new experience or taking the next step in your career, there will be lots of scope for development.All this in a place where people talk from the heart. We have a culture of focus and excellence. We encourage innovation and iteration. And since our achievements are tangible, we can keep it real and be genuine with each other. We're inclusive, diverse, open and honest people who collaborate, support each other and have fun together. And we're nimble enough for people to speak up. We play to win; we're competitive, hungry and driven, but we remain humble. If that's you, get ready to do Veeamazing things.Responsibilities Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT. About our team: We are seeking a Corporate Technology Business Partner to support the Customer Success & Renewals organization through building strong relationships with key stakeholders, gaining an understanding of their business needs and objectives , and aligning technical resources and tools to help them achieve their goals. You will serve as an interface between the business units and corporate technology teams, focused on analysis of the business processes, assessment of project and platform change requests, and assisting in solution discovery and delivery. - Responsibilities: Build and maintain strong relationships within the business and corporate technology teams Accurately record and translate business requirements and objectives coming from business stakeholders Analysis of the business processes and objectives for the purpose of aligning our Corporate Technology initiatives to those business goals - Communicate with business leadership to prioritize projects based on predefined criteria ( e.g. return on investment, productivity, compliance) - Facilitate the review of project and platform change requests and help decide what work should be prioritized Perform Business and System Analysis to ensure minimal technology resource expense and speed to solution Project Management to help facilitate the various projects and tasks in motion Communicates decisions, priorities, and relevant project information to appropriate levels of staff regarding business unit requests and projects and initiatives. - Ensure proper rollout of new processes with change management planning and strong communications to the business Qualifications: Bachelor's Degree required (a combination of education and experience will be considered) - B usiness analysis or project management experience at a technology company - Effective interpersonal and communication skills (written and verbal) - Ability to work well with culturally diverse team A self-starter who can work collaboratively to find unique solutions to various challenges within the sales process Experience with working in cross-functional teams Strong analytical and problem-solving skills - Familiarity with modeling tools such as BPMN, UML, ERD, or other diagrams - Experience with Use Cases - Relationship Building - Analytical Skills - Ability to focus on the high-level goals and what it takes to get there A passion for understanding and improving sales, channel, and customer success processes Passion for matching tools and technology to help improve business process es Technical Skills: Experience with JIRA and Confluence or other Project mgmt. tools - Experience with Salesforce.com or other CRM tools - Experience with Gainsight or other Customer Success tools - Ability to query and analyze data Experience with Tableau or BI Tools - Proficient at communication tools like MS Teams - Nice-To-Have: - Based on the functional areas of the business this role will work with, it will be nice to have experience with--- - Customer Success processes and tools - Knowledge of Renewals processes - Go-to-market strategies and yearly planning cycles Working with Channel organizations - Overlay sales and product teams Familiarity with Annual Recurring Revenue financial model Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Keywords: Veeam, Alpharetta , Corporate Technology Business Partner, Customer Success and Renewals, IT / Software / Systems , Alpharetta, Georgia