Technical Support Analyst
Company: Datascan Technologies, LLC
Location: Alpharetta
Posted on: February 1, 2025
Job Description:
ABOUT DATASCANHeadquartered in Alpharetta, Georgia, DataScan
stands at the forefront of delivering cutting-edge wholesale asset
financing and inventory risk management solutions. Our commitment
lies in empowering lenders to efficiently oversee their operations
and manage risk through our technologies, knowledge, and expertise.
With our connected commercial ecosystem, we continue to evolve the
dealer commercial lending industry.
OVERVIEWDataScan is looking for a Technical Support Analyst for
providing application support services to users of applications and
operational support to clients who use them.The Technical Support
Analyst role provides application support services to users of
applications and to the IT functions that support them. Primarily
the analyst will triage and resolve application and system
problems, or any incident that is disrupting the application
service that client or business users depend on. DUTIES AND
RESPONSIBILITIES:
- Provide application support for DataScan clients on multiple
versions of wholesale lending accounting software.
- Receive and log requests for support from clients, other
internal departments; investigates the problems and determines
appropriate actions to take for resolution and remediation.
- Monitor the progress of requests for support and ensure users
and other interested parties are kept informed.
- Provide timely and accurate responses to requests for support.
This may include making modifications to system parameters,
developing workarounds, reconfiguring systems, changing operating
procedures, training users or operations staff, producing
additional documentation, or escalating requests for resolution of
the problem.
- Ensure all work is carried out and documented in accordance
with required standards, methods, and procedures.
- Monitor application systems for issues, note problems and
identify performance trends.
- Take corrective action to improve performance and to avoid
problems arising.
- Liaise with software suppliers on the development of system
enhancements to overcome known problems or further fulfill user
requirements.
- Assist internal teams to investigate and model business
functions, processes, information flows and data structures, using
methodical and consistent techniques.
- Investigate operational requirements and problems, contributing
to improvements; specify information flows, processes/procedures
that will meet the business requirements. --- Document work, take
part in user meetings and assist in presenting issues and solutions
both orally and in writing.
- Assist in defining acceptance tests for new or upgraded
systems. REQUIRED QUALIFICATIONS:
- Bachelor's Degree or Equivalent: A Bachelor's Degree from a
four-year college or university or equivalent experience.
- 1-3 Years of Technical Support Experience: A minimum of 1 to 3
years of technical support experience in a role involving
application/system support.
- Customer Support Experience: Previous experience working in a
customer support team.
- Database Proficiency: Working knowledge of relational
databases, with a preference for Oracle, and proficiency in SQL
scripting.
- Software and Tools Proficiency: Proficiency in Microsoft
Office, Oracle, AWS Workspace, UltraEdit, Toad, Jira, Confluence,
or comparable tools. PREFERRED QUALIFICATIONS:
- Understanding of Wholesale Finance: Knowledge of Wholesale
Finance principles and processes.
- Enterprise Financial Software Support: Prior experience in
supporting enterprise financial software applications.
- Project Management: Capability to effectively balance multiple
projects and priorities.
- Financial Accounting Expertise: Experience with Financial
Accounting methods and General Ledger (GL) processing.
- Financial and Accounting Systems Knowledge: Experience with
financial and/or accounting systems and processes.
- Computer Skills: Proficiency in accounting software and
experience with enterprise financial software application support.
OTHER QUALIFICATIONS:
- Analytical Skills: Proven ability to analyze client business
needs and recommend effective solutions.
- Interpersonal and Customer Service Skills: Excellent
interpersonal and customer service skills for effective client and
team interaction.
- Communication Skills: Strong written and oral communication
skills for documentation, issue presentation, and team
collaboration.
- Independence and Teamwork: Ability to work both independently
and as a team member for efficient problem resolution and
support.COMPENSATION & BENEFITS At DataScan, our associates are our
number one asset. We offer competitive compensation with annual
bonus potential, paid time-off, expense reimbursement, excellent
health care and retirement benefits. Compensation and benefits
include:
- Competitive compensation
- Bonus potential based on satisfactory performance
- Education reimbursement
- Flexible health insurance options, including vision and dental
coverage
- 401K retirement savings plan, including company
contributions
- Wellness incentives
- Paid Parental Leave
Careers - DataScan (onedatascan.com) Check us out on facebook:
DataScan - Alpharetta GA - Facebook
PI1a3ce9795f8f-37248-36594260
Keywords: Datascan Technologies, LLC, Alpharetta , Technical Support Analyst, IT / Software / Systems , Alpharetta, Georgia
Didn't find what you're looking for? Search again!
Loading more jobs...