Technical Support Analyst
Company: Datascan Technologies, LLC
Location: Alpharetta
Posted on: February 1, 2025
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Job Description:
ABOUT DATASCANHeadquartered in Alpharetta, Georgia, DataScan
stands at the forefront of delivering cutting-edge wholesale asset
financing and inventory risk management solutions. Our commitment
lies in empowering lenders to efficiently oversee their operations
and manage risk through our technologies, knowledge, and expertise.
With our connected commercial ecosystem, we continue to evolve the
dealer commercial lending industry. OVERVIEWDataScan is looking for
a Technical Support Analyst for providing application support
services to users of applications and operational support to
clients who use them.The Technical Support Analyst role provides
application support services to users of applications and to the IT
functions that support them. Primarily the analyst will triage and
resolve application and system problems, or any incident that is
disrupting the application service that client or business users
depend on. DUTIES AND RESPONSIBILITIES: Provide application support
for DataScan clients on multiple versions of wholesale lending
accounting software. Receive and log requests for support from
clients, other internal departments; investigates the problems and
determines appropriate actions to take for resolution and
remediation. Monitor the progress of requests for support and
ensure users and other interested parties are kept informed.
Provide timely and accurate responses to requests for support. This
may include making modifications to system parameters, developing
workarounds, reconfiguring systems, changing operating procedures,
training users or operations staff, producing additional
documentation, or escalating requests for resolution of the
problem. Ensure all work is carried out and documented in
accordance with required standards, methods, and procedures.
Monitor application systems for issues, note problems and identify
performance trends. Take corrective action to improve performance
and to avoid problems arising. Liaise with software suppliers on
the development of system enhancements to overcome known problems
or further fulfill user requirements. Assist internal teams to
investigate and model business functions, processes, information
flows and data structures, using methodical and consistent
techniques. Investigate operational requirements and problems,
contributing to improvements; specify information flows,
processes/procedures that will meet the business requirements. ---
Document work, take part in user meetings and assist in presenting
issues and solutions both orally and in writing. Assist in defining
acceptance tests for new or upgraded systems. REQUIRED
QUALIFICATIONS: Bachelor's Degree or Equivalent: A Bachelor's
Degree from a four-year college or university or equivalent
experience. 1-3 Years of Technical Support Experience: A minimum of
1 to 3 years of technical support experience in a role involving
application/system support.Customer Support Experience: Previous
experience working in a customer support team.Database Proficiency:
Working knowledge of relational databases, with a preference for
Oracle, and proficiency in SQL scripting.Software and Tools
Proficiency: Proficiency in Microsoft Office, Oracle, AWS
Workspace, UltraEdit, Toad, Jira, Confluence, or comparable tools.
PREFERRED QUALIFICATIONS: Understanding of Wholesale Finance:
Knowledge of Wholesale Finance principles and processes.Enterprise
Financial Software Support: Prior experience in supporting
enterprise financial software applications.Project Management:
Capability to effectively balance multiple projects and
priorities.Financial Accounting Expertise: Experience with
Financial Accounting methods and General Ledger (GL)
processing.Financial and Accounting Systems Knowledge: Experience
with financial and/or accounting systems and processes.Computer
Skills: Proficiency in accounting software and experience with
enterprise financial software application support. OTHER
QUALIFICATIONS: Analytical Skills: Proven ability to analyze client
business needs and recommend effective solutions.Interpersonal and
Customer Service Skills: Excellent interpersonal and customer
service skills for effective client and team
interaction.Communication Skills: Strong written and oral
communication skills for documentation, issue presentation, and
team collaboration.Independence and Teamwork: Ability to work both
independently and as a team member for efficient problem resolution
and support.COMPENSATION & BENEFITS At DataScan, our associates are
our number one asset. We offer competitive compensation with annual
bonus potential, paid time-off, expense reimbursement, excellent
health care and retirement benefits. Compensation and benefits
include:Competitive compensationBonus potential based on
satisfactory performanceEducation reimbursementFlexible health
insurance options, including vision and dental coverage401K
retirement savings plan, including company contributionsWellness
incentivesPaid Parental LeaveCareers - DataScan (onedatascan.com)
Check us out on facebook: DataScan - Alpharetta GA -
FacebookPIb155cc322670-25660-36594260
Keywords: Datascan Technologies, LLC, Alpharetta , Technical Support Analyst, IT / Software / Systems , Alpharetta, Georgia
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