Technical Lead, Omnichannel Solutions

Company: UCB S.A.
Location: Atlanta
Posted on: June 2, 2025

Job Description:

Make your mark for patientsWe are looking for a Technical Lead, Omnichannel Solutions to join us in our Omnichannel Digital Technology team based out of our US headquarters office in Atlanta, GA (on-site, hybrid).About the roleThe Tech Lead, Omnichannel Solutions will be responsible for managing projects, optimizing omnichannel technology systems, and leading technical support resources (internal and/or external) ensuring scalability of systems and processes for the US market across the entire value chain and patient journey.Who you'll work withReporting to the Head Digital Technology (DT) Omnichannel & Patient Support, this role will partner closely with UCB's commercial business units, data & insight as well as market access teams. This role will also focus heavily on outside vendor management.What you'll doStakeholder Relationships: Engage with key stakeholders to develop trusted relationships.

• Shape demand and requirements; challenge where appropriate.
• Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives.
• Drive decisions and influence team members and business partners, within span of control.Project Management Leadership: Manage local and global projects based on business requirements in line with the IT Project Management Framework.Subject Matter Expertise: Serve as the IT SME for Omnichannel technologies throughout the global organization. Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation. Also stay current on all related legal, regulatory or compliance requirements and related best practices.Vendor/Partner Management: Support the evaluation, selection, and management of Omnichannel partners.
• Drive cost savings and efficiencies.
• Identify creative and innovative solutions to problems.
• Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.Solution Support:
• Ensuring timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA's related to system uptime, data loads, etc.
• Responsible for all system updates including testing, validation, acceptance and deployment activities.
• Support and/or Lead the software delivery lifecycle ("SDLC") for the Omnichannel system for the US business.Interested? For this role we're looking for the following education, experience and skillsMinimum requirements:
• Bachelors Degree.
• 7+ years' experience in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems including Salesforce Marketing Cloud.
• Experience in the support of computerized System Validation, part 11 compliance, SOX compliance.Preferred Qualifications:
• 4+ years of experience in the Pharmaceutical industry including experience with technology systems to support commercial/go-to-market teams in the life sciences industry.
• Strong understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.
• Thorough understanding of project management methodology and system development lifecycle principles, validation & qualification.
• Able to work across functional and regional boundaries to deliver projects on time and on budget.
• Ability to make effective presentations to diverse groups and facilitate brainstorming sessions.
• SFMC Certification.This positions reasonably anticipated base salary range is $148,000-195,000. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.If you are interested to learn more about IT within UCB, please find more information here .Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!About usUCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science.Why work with us?At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equitable opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.UCB is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race/ethnicity, color, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
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Keywords: UCB S.A., Alpharetta , Technical Lead, Omnichannel Solutions, IT / Software / Systems , Atlanta, Georgia