Hardware Support Engineer
Company: Massivit 3D
Location: Alpharetta
Posted on: April 3, 2026
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Job Description:
The role of the Hardware Support Engineer is to provide hardware
technical support to new and existing customers once the sales
process is complete. Work is primarily tactical or operational in
nature but may involve strategic issues. The successful candidate
will be responsible for ensuring Total Customer Experience, company
policies and administrative reporting performance objectives are
met within the assigned geographic territory. Responsibilities ·
Installing machines at new customers’ sites · Being the first
response to customers’ technical issues · Online and telephone
troubleshooting of hardware and software technical problems ·
Visiting customers’ site and machine repair to ensure customer
satisfaction · Extensive travel – 70-80% · Working closely with
other departments to ensure customer satisfaction · Readiness to
work in a start-up environment in a fast growing, dynamic company ·
Appropriately utilize and leverage all resources to drive your
results · Execute on key initiatives as communicated to you by
management Education, Experience and Skills · Associate or
Bachelor's degree or trade school certification in Engineering,
Design, 3D Printing or other technical; prefer 5 years of
experience or equivalent combination of education and experience.
Experience in the following areas: · Onsite and remote technical
support troubleshooting technical problems · Onsite customer visits
and equipment repairs · Capital printing equipment installation · A
self-motivated, go-and-get approach and the will to win · Product
demonstrations · Project management role · Detailed reporting of
customer issues and resolution · Working with external partners to
deliver solution sales · Interface with all levels in customer
organization Skills Include: · Excellent communication - Fluent in
English with excellent oral and written skill sets · Exceptional
customer service and interpersonal skills · Technical
troubleshooting · Electrician working knowledge · Project
management, structured work approach · Creative ability · Resource
management · Communication skills · Data analysis · Negotiation
skills · Consulting skills · Leadership qualities, credibility · An
organized, team approach · Self-confidence · Acuteness · Willpower
· Intellectually flexible
Keywords: Massivit 3D, Alpharetta , Hardware Support Engineer, IT / Software / Systems , Alpharetta, Georgia
