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Technical Product Support Representative ( Plumbing)

Company: Hansgrohe
Location: Alpharetta
Posted on: October 11, 2018

Job Description:

The Technical Product Support Representative is the primary responder and daily manager for all general and incoming technical services related issues for Hansgrohe, Inc.; and provides 100% issue resolution and service support to the customer base, representatives, sales management team and all other stakeholders. The TPSR further ensures that the specific business procedures and policies of Hansgrohe, Inc. are adhered to, while the varied requirements and needs of our customers are met in a professional manner. Knowledge and Skills -- Extensive knowledge of the plumbing and building industry including Hansgrohe product. -- Effectively handle difficult and irate customer calls. -- Adobe Acrobat, Microsoft office, SAP knowledge and Lotus notes skills. EDUCATION AND WORK EXPERIENCE: High School diploma or equivalence. Technical experience/degree recommended.
No relocation package.

Keywords: Hansgrohe, Alpharetta , Technical Product Support Representative ( Plumbing), IT / Software / Systems , Alpharetta, Georgia

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