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Technology Business Analyst

Company: Technosmarts Inc
Location: Alpharetta
Posted on: May 18, 2019

Job Description:

Description Support business growth by supporting new project, solutions and platforms while maintaining high standards of quality in a fast-paced AgileSCRUM development environment that has a tremendous impact on the success of the company. Responsible for managing customer (internal and external) relationships and ensuring success of the projects. Apply a methodical approach in communicating project goals and objectives to customers, identifying internal and external customer needs and ensuring all project goals and timelines are met. Maintain key relationships with internal and external customers on projects. Identify customer requirements and issues by interviewing them analyze operations document and verify results. Work along with project manager and communicate project goals and timelines to customers. Active participation in problem analysis, resolution and triage migration issues. Active Role in System incident management and Change Process. Prepare documentation for the Support resources on new functionality and supporting material for analysis of customer issues. Provide clients support throughout migration (including running ad hoc queries on clients behalf) Requirements 3 years experience working in an IT environment. Strong attention to detail, organization, decision-making, and self-administrative skills. An Agile mindset is absolutely needed. Any development or QC experience would be a plus. 2 to 3 years of experience with File Transfer Protocols. Customer facing and coordination experience is required. Ability to communicate with management, both internally and externally. Must have experience creating and making presentations to external customers. Experience with SAAS based architectures would be preferable. Must be proficient in Microsoft office suite including PowerPoint, Excel and Word

Keywords: Technosmarts Inc, Alpharetta , Technology Business Analyst, IT / Software / Systems , Alpharetta, Georgia

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