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Help Desk

Company: Robert Half Technology
Location: Alpharetta
Posted on: September 14, 2019

Job Description:

Robert Half Technology is currently hiring a Help Desk Specialist in Alpharetta, GA. If interested, please apply and email your resume to .

  • Provides first tier and some second level support to troubleshoot, answer questions and resolve any problems from basic to more complex issues related to desktop computing equipment, printers, network status and applications
  • Simulates or recreates user problems in order to resolve operating difficulties
  • Analyzes problems and arrives at workable solutions
  • Utilizes the call tracking and problem resolution system and keeps accurate and proper documentation of calls and resolution to systems using standard systems and procedures
  • Relays unresolved requests for assistance to second-tier support
  • Keeps clients informed of the status of their request if an immediate remedy is not available
  • Performs routine technical procedures as requested or to resolve issues
  • Investigates and implements ways of reducing calls to the Service Desk
    • Requires 1-3+ years of experience in an IT Service Desk, which includes experiences in support of computers, hardware, servers, and applications
    • Troubleshooting Office 365 issues
    • Bachelor s Degree is a plus
    • Knowledge of customer service/call centers, including a proficient understanding of a call tracking system
    • Provide customer service in a timely professional manger, reset password, open/investigate ticket issues - provided by Dice

Keywords: Robert Half Technology, Alpharetta , Help Desk, IT / Software / Systems , Alpharetta, Georgia

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