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Programmer Analyst

Company: Cognizant US Corporation
Location: Alpharetta
Posted on: November 10, 2019

Job Description:

Programmer Analyst Sr. Application Analyst Qualification:Science / Engineering Graduate Responsibility: Stakeholder Management: - Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact. Service Management: - Manage tickets and tasks escalated by the Level 1 team (Service Operations' analyst) and also handle Customer requests assigned by the Lead. - Escalate tickets that require external intervention. - Alert Leads for tickets where there can be a potential SLA breach. - Ensure quality of deliverables through selfreview. - Provide inputs to task estimation. Service Tracking: - Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead. - Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets. - Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). - Collate data and provide inputs for reporting requirements. Service Execution: - Responsible for coordination with other support groups (such as infrastructure, product vendor etc). - Comply with defined process during task execution (including problem management, KEDB management etc). Knowledge Management: - Participate actively during Knowledge transition (KT sessions) and contribute. - Contribute and participate proactively in knowledge sharing sessions. - Provide complete KT to support teams before any production release. - Complete mandatory training for self as identified in the training plan for the project. People Management: - Act as a buddy for new hires, when assigned by supervisor. Contribution to Org Initiatives: - Adhere to Organization policies and procedures. - Participate in project and organization initiatives led by the Delivery leadership. - Contribute new ideas and innovative approaches at work, including CSI themes. - Provide data and related inputs for producing management information. Business Development & Customer Relationship Management: - Take ownership of tickets including any customer communication and handle queries / clarifications from the customer. 0 % Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 SQL Scripting PL4 Desired 2 Unix PL4 Required Domain Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Warehousing & Distribution NA Required 2 Planning NA Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Application Development / Application Maintenance United States-Georgia-Alpharetta - GA USA, CLT Full Time Employee Full-time Standard Entry Level Day Job Oct 17, 2019, 10:55:01 PM IT Services - United States

Keywords: Cognizant US Corporation, Alpharetta , Programmer Analyst, IT / Software / Systems , Alpharetta, Georgia

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