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Technical Support

Company: Robert Half Technology
Location: Alpharetta
Posted on: November 10, 2019

Job Description:

Robert Half Technology is currently hiring a Technical Support Analyst in Alpharetta, GA. If interested, please apply and email your resume to .

  • Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software
  • Take ownership of the customer issue to resolution
  • Document session notes and complaints in appropriate systems
  • Provide fast response and maintain a high level of professionalism at all times
  • Support multiple products
  • Document session notes and complaints in appropriate systems
  • Perform other duties or special projects as assigned
    • High school diploma or equivalent
    • 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field
    • 2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions
    • 1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, 10, Server 2008 & Server 2012
    • 1-2 years of experience troubleshooting MS SQL - provided by Dice

Keywords: Robert Half Technology, Alpharetta , Technical Support, IT / Software / Systems , Alpharetta, Georgia

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