SMTS-IT Proj Mgy
Posted on: February 15, 2020
What you'll be doing... The Omni Customer Experience organization
is building a centralized product management practice across all
customer touch points to deliver a One Verizon experience. The
organization will be a key enabler to delivering the business plan
by driving transformation. Our winning strategy is to deliver a
customer first, digitally enabled experience. This organization is
uniquely positioned, owning the E2E customer journey for Verizon.
This enables an intelligent, connected, customer centric ecosystem.
We are passionate about delivering delightful digital first
experiences to our customers across their lifecycle. As a Scrum
Master, you will be using an Agile approach to manage projects of
various sizes being hyper focused on implementation and
coordinating back with the Experience Manager/Experience Specialist
on trade-offs as appropriate. Work will span the design process,
from front end design definition to agile development and
implementation. Throughout the process, you'll serve as a key
coordinator of design operations, working closely with design and
product management leads to prioritize efforts, plan key meetings,
and maintain efficient ways of working. This role will be
responsible for understanding and recommending solutions that
enable the designed experience. Autonomy will exist in making a
recommendation that is then vetted/ approved with the Omni Customer
Experience / IT resource assigned to the project. The individual
will assemble new and revise existing business processes to deliver
on project needs; partner with external teams to make changes
across the channels necessary to push the customer experience
forward. Stakeholdering, collaboration & organizational Influence
Running one large or multiple smaller projects in six week Design &
Build Sprints Managing execution, highlighting risks and
dependencies, and resolving conflicts; developing and maintaining
project plans. Collaborating closely with the Experience
Manager/Experience Specialist to manage trade-off decisions and
align on a path forward as challenges/impediments are uncovered.
Promoting Agile values, principles and practices within the teams.
Scheduling, managing, and facilitating scrum events including: the
daily standup, planning, and retrospectives. Facilitating meetings
and communication between product owners, stakeholders, and
development team members. Reviewing team health and sprint
performance (i.e., velocity and burn down). Clearing obstacles,
distractions, and disruptions for the team during sprints to ensure
effectiveness. What we're looking for... You will need have:
Bachelor's degree or four or more years of work experience. Six or
more years of relevant work experience. Even better if you have:
Master's degree. Four or more years of scrum master or program
management experience. Certified Scrum Master or CSM required.
Experience using Jira, Confluence, Microsoft Office, and Google
Suite. Work collaboratively and cross-functionally as part of a
team as well as independently. Ability to quickly understand
various technology platforms and internal systems. A technical
background with a deep understanding of core digital concepts,
systems and architecture. Knowledge of software testing
methodologies and software development life cycle process.
Knowledge of other disciplines and the ability to bring everyone
together using clear communication and strong structured thinking.
Results oriented, strong sense of urgency, proactive and flexible.
Self-starter that learns and adapts quickly to new systems and
processes. Ability to work effectively in a fast changing
environment and influence without authority. Willingness to travel.
When you join Verizon... You'll have the power to go beyond - doing
the work that's transforming how people, businesses and things
connect with each other. Not only do we provide the fastest and
most reliable network for our customers, but we were first to 5G -
a quantum leap in connectivity. Our connected solutions are making
communities stronger and enabling energy efficiency. Here, you'll
have the ability to make an impact and create positive change.
Whether you think in code, words, pictures or numbers, join our
team of the best and brightest. We offer great pay, amazing
benefits and opportunity to learn and grow in every role. Together
we'll go far. Equal Employment Opportunity We're proud to be an
equal opportunity employer - and celebrate our employees'
differences, including race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability, and
Veteran status. Different makes us better.
Keywords: Verizon, Alpharetta , SMTS-IT Proj Mgy, Other , Alpharetta, Georgia
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